Creating a Customer Support Ticket

How to connect with support.

How to Submit a Support Ticket

  1. Sign in as described in Accessing the Client Portal and navigate to the question mark icon at the top right > Create Ticket.

The Create Support Ticket panel appears.

  1. Complete the Subject and Description fields, and upload any relevant files.

  2. Select the specific type of issue: General / Sandbox Query or Technical Issue.
    Note: If General / Sandbox Query, complete the reCAPTCHA and select Apply.

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  1. If Technical Issue is selected, continue to select when the Issue was first identified.

  2. Select how many transactions / users are affected?

  3. Select the total transaction value.

  4. Complete the reCAPTCHA and select Apply.

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The support ticket dialogue box appears

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  1. Select close.

You can follow up an urgent ticket with our support hotline:

LocationPhone Number
United Kingdom+44-2037443095
United States+1-415-805-7095
Singapore+65-68132019

Updated 2 months ago

Creating a Customer Support Ticket


How to connect with support.

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