How to Submit a Support Ticket
- Sign in as described in Accessing the Client Portal and navigate to the question mark icon at the top right > Create Ticket.
The Create Support Ticket panel appears.
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Complete the Subject and Description fields, and upload any relevant files.
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Select the specific type of issue: General / Sandbox Query or Technical Issue.
Note: If General / Sandbox Query, complete the reCAPTCHA and select Apply.

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If Technical Issue is selected, continue to select when the Issue was first identified.
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Select how many transactions / users are affected?
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Select the total transaction value.
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Complete the reCAPTCHA and select Apply.

The support ticket dialogue box appears

- Select close.
You can follow up an urgent ticket with our support hotline:
Location | Phone Number |
---|---|
United Kingdom | +44-2037443095 |
United States | +1-415-805-7095 |
Singapore | +65-68132019 |
Updated 2 months ago