How to Submit a Support Ticket

1. Sign in as described in Accessing the Client Portal and navigate to the question mark icon at the top right > Create Ticket.

The Create Support Ticket panel appears.

2. Complete the Subject and Description fields, and upload any relevant files.

3. Select the specific type of issue: General / Sandbox Query or Technical Issue.
   Note: If General / Sandbox Query, complete the reCAPTCHA and select Apply.

4. If Technical Issue is selected, continue to select when the Issue was first identified.

5. Select how many transactions / users are affected?

6. Select the total transaction value.

7. Complete the reCAPTCHA and select Apply.

The support ticket dialogue box appears

8. Select close.

You can follow up an urgent ticket with our support hotline: