Creating a Customer Support Ticket

How to connect with support.

This procedure describes how to create a ticket for a technical issue.

How It Works

  1. Open https://support.rapyd.net.

    The Sign in to Rapyd page appears:

792792

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Rapyd Support Login Email

If you have an account in Client Portal, you may have an email inviting you to create a password for the new service portal for submitting support requests, titled Welcome to Rapyd Service Portal.

  1. Sign in to Rapyd Support.

    The Rapyd Support page appears:

  2. Create a new Support Case but filling out the Subject, Description and Upload or drag and drop any screenshots or files.

  3. Click Submit.

    The submitted case number appears.

26002600
  1. Click Finish.

    A confirmation appears showing that your request was submitted successfully.
    The My Open Cases tab appears with details of the ticket.

826826 16781678

You can follow up an urgent ticket with our support hotline:

LocationPhone Number
United Kingdom+44-2037443095
United States+1-415-805-7095
Singapore+65-68132019

Updated 7 months ago

Creating a Customer Support Ticket


How to connect with support.

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