The Rapyd Client Portal Developer Hub

Welcome to the Rapyd Client Portal developer hub. You'll find comprehensive guides and documentation to help you start working with Rapyd Client Portal as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Creating a Refund

You can create a refund when the status of the payment is closed.

How to Create a Refund

  1. Sign in as described in Accessing the Client Portal and navigate to Collect > Payments.

    The Payments page appears.

  1. Hover over the row that contains the payment you want to refund and then click anywhere on the row.

    The following panel appears:

For a description of the information displayed, see Listing Payments.

  1. Click Create Refund.

    The Create Refund window appears.

  1. Define the following parameters:
  • Refund - Select Full Refund or Partial Refund. If you select partial refund, indicate the amount to refund.
  • Compensation - If you need to return more money than just the partial or full refunded amount, check the checkbox and enter the additional amount.
  • Reason - Select one of the following values: Duplicate, Fraudulent, Requested by customer or Other. This field is required.
  • Merchant Reference ID - Reference ID defined by the merchant.
  • Metadata - User-defined fields and their values, as part of a JSON object in the API request. Insert the name of the field and its value as a string. To add more fields in the metadata, click Add.
  • Receipt Number - Number of the receipt associated with the transaction, provided by the merchant.
  1. Click Complete Refund.
    The following popup appears:
  1. Click Close.
  • Note: The Payment ID will now appear in Collect > Refunds with a Refund ID. Refer to Listing Refunds for more details.

Updated 21 days ago

Creating a Refund

You can create a refund when the status of the payment is closed.

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