A card issuer, or bank disputes a card payment initiated by the consumer, and funds are automatically deducted from your client account. You can accept the dispute, or challenge the dispute as described in Viewing Dispute Details.
- Sign in as described in Accessing the Client Portal and navigate to Collect > Payments > Disputes.
The Disputes tab appears on the Payments page.
- To add or remove columns, click the Customize Columns icon at the top right. The icon has three vertical bars. On the Customize Columns panel, select the columns you want to appear on screen and click Apply.
- To change the column order on the panel, grab the left of the column title and drag it to a new position.
- To sort the list, hover over a column header. If the cursor turns into a pointing finger, tap the header. An arrow indicates the sort direction. To change the direction, tap the header again.
- To view more rows or columns, scroll down or to the right over the disputes table.
- To filter the list, click the Search field at the top. Suggested filters appear. Select a filter and type a value, or type a free text string. Then click the magnifying glass icon.
- To clear a filter, delete the text in the Search field and click the magnifying glass icon.
- To apply an advanced filter, click the Filter icon at the top right. In the Filter window, select a field and a condition, and enter a value. To define an additional filter, click + Add Filter and fill in the field, condition, and value. Then click Apply.
- To clear an advanced filter, close the filter description.
- To clear all advanced filters, click Clear All.
- Click the export icon to export the fields into a CSV file.
The following table describes the fields in the Payments page.
The total amount (original amount + fee).
Date and time the dispute was made.
Dispute reason description.
ID of the dispute starting with dispute_.
Due date for dispute to be resolved. In unix timeunix time - The number of seconds elapsed since the beginning of the Unix epoch, which was 00:00:00 GMT on January 1, 1970..
ID of the ewallet tied to the dispute. String starting with ewallet_.
Original amount of the payment.
Original Dispute Amount
Original amount of the dispute.
The payment ID, a string starting with payment_.
Indicates the status of the payment. One of the following:
Date and time of the most recent update.
Rapyd Dispute Reason
Possible Reason for Dispute
Generic cardholder dispute (MC).
Credit not processed
The customer claims that the purchased product was returned or the transaction was otherwise canceled, but you have not yet provided a refund or credit.
Goods or Services Not Provided
The customer claims they did not receive the products or services purchased.
The product or service was received but was defective, damaged, or not as described.
The customer claims that you continued to charge them after a subscription was canceled.
The merchandise was identified as counterfeit by the owner of the intellectual property, a government agency, or a neutral third-party expert.
The cardholder claims that they didn’t authorize the payment. This can happen if the card was lost or stolen and used to make a fraudulent purchase. It can also happen if the cardholder doesn’t recognize the payment as it appears on the billing statement from their card issuer.
● Note: This is the most common type of dispute.
● The cardholder paid twice for the same transaction using two different forms of payment
● Authorization was required but not obtained.
This is an uncategorized dispute, so you should contact the customer for additional details to find out why the payment was disputed.
Updated 5 months ago