The Rapyd Client Portal Developer Hub

Welcome to the Rapyd Client Portal developer hub. You'll find comprehensive guides and documentation to help you start working with Rapyd Client Portal as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Viewing Dispute Details

You can view details of a specific dispute.

How to View Dispute Details

  1. Sign in as described in Accessing the Client Portal and navigate to Collect > Payments > Disputes.

    The Disputes tab appears on the Payments page.

  2. To view a preview of a dispute, hover over the row that contains the dispute you want to view and then click the row.

The following panel appears:

  1. Select Submit Evidence or Approve Dispute to challenge the dispute or accept the dispute.
  • Note: you can also Tap the three dots icon to submit evidence or challenge the dispute.

Click Submit Evidence

The Challenge Dispute page appears.

The page contains the following information:

Original Payment Section

  • Payment Requested - date and amount of payment request.
  • Payment Paid - date and amount of payment paid by user.
  • Click See All Details to view the Payment Details as described in Viewing Payment Details.

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See All Payment Details

Click See All Details to view the Payment Details including card issuer, or bank as described in Viewing Payment Details.

Payment Details Section

  • Description - description of the disputed payment
  • Last 4 digits - last 4 digits of card number
  • Payment Original - origin of the payment request
  • Merchant reference ID - Unique ID of the merchant.

Payer Details

  • The payer details include personal details of the user including: name, email address, phone number and IP address.

Dispute Details

  • Dispute Amount - amount of the disputed payment.
  • Category - category of the dispute.
  • Reason - reason for the dispute.
  • Explanation - explanation of the dispute.
  • Recommendations - recommendations on actions to move forward.
  • Challenge - input a reason for the challenge of the dispute.
  • Files - Upload files related to the challenge of the dispute. Click add a File for more uploads.

Click Submit.

Updated 2 months ago

Viewing Dispute Details


You can view details of a specific dispute.

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