---
title: "Accepting a Dispute"
source_url: https://docs.rapyd.net/en/accepting-a-dispute.html
lang: en
---

# Accepting a Dispute

If you decide to accept the customer's dispute, use the Client Portal to signify your acceptance.

### Prerequisites

- Successful completion of a card payment.
- Details of the dispute from [List Disputes](https://docs.rapyd.net/en/list-disputes.md "List Disputes").

### How

1. Sign in to the Client Portal and navigate to **Collect > Payments > Disputes**.
2. Locate the dispute and click it to open the dispute panel. Review the details and click **Approve Dispute** and **Confirm**. Rapyd sends [Webhook - Dispute Updated](https://docs.rapyd.net/en/dispute-updated-webhook.md "Dispute Updated Webhook") to the client with status set to **Lose** and releases the funds to the card issuer.

   ![643e7b8830de0.png](image/img-1a1b8588d602a2aca4e343e46f04863c.png)