---
title: "Bank Transfer Error Messages"
source_url: https://docs.rapyd.net/en/bank-transfer-error-messages.html
lang: en
---

# Bank Transfer Error Messages

Error messages for bank transfer reversals.

If Rapyd reverses a bank transfer, Rapyd sends you [Webhook - Payment Reversed](https://docs.rapyd.net/en/payment-reversed-webhook.md "Payment Reversed Webhook"). The `failure_code` field describes the reason for the reversal. The `failure_message` field explains the cause of the reversal and the steps to correct it.

| Error Code | Failure Message |
| --- | --- |
| ERROR_CREATE_PAYMENT_ACCOUNT_UNAVAILABLE | Rapyd was unable to complete the payment because the source of the funds was closed. Corrective action: Use a different payment method. |
| ERROR_CREATE_PAYMENT_BANK _TRANSFER_MANDATE_INCOMPLETE | Rapyd was unable to complete the payment because the data in the mandate was not complete. Corrective action: Resubmit the request and create a new mandate. |
| ERROR_CREATE_PAYMENT_CONTACT_BANK | Rapyd was unable to complete the payment because there was a problem with the source of funds. Corrective action: Contact the payer's bank or use a different payment method. |
| ERROR_CREATE_PAYMENT_CUSTOMER_DISPUTE | The customer disputed the payment. The payment was reversed. Corrective action: Contact the customer, then create a new payment. |
| ERROR_CREATE_PAYMENT_INSUFFICIENT_FUNDS | The request tried to create a payment, but there were insufficient funds for the transaction. Corrective action: None. Contact the customer. |
| ERROR_CREATE_PAYMENT_MANDATE_NOT_VALID | The request tried to create a SEPA bank transfer payment, but the mandate was not valid. The request was rejected. Corrective action: Resubmit the request and complete the mandate process. |
| ERROR_CREATE_PAYMENT_PAYER_DECEASED | The financial institution reported that the payer is now deceased. The request was rejected. Corrective action: None. |
| ERROR_CREATE_PAYMENT_TRANSACTION_NOT _ALLOWED_FOR_THIS_TYPE_OF_ACCOUNT | Rapyd was unable to complete the payment because the source of the funds cannot be used for this type of transaction. Corrective action: Use a different payment method. |