---
title: "Challenging a Dispute"
source_url: https://docs.rapyd.net/en/challenging-a-dispute-542762.html
lang: en
---

# Challenging a Dispute

If you decide to challenge the customer's dispute, use the Client Portal to submit evidence in support of your position.

> **Note:**
>
> Evidence can only be submitted one time, so be sure to include all relevant information.

### Prerequisites

- Successful completion of a card payment.
- Details of the dispute from [List Disputes](https://docs.rapyd.net/en/list-disputes.md "List Disputes").

### How

1. Sign in to the Client Portal and navigate to **Collect > Payments > Disputes**.
2. Locate the dispute and click it to open the dispute panel. Review the details and click **Submit Evidence**. The **Challenge Dispute** page appears.

   ![643e7b89b8e08.png](image/img-a329aee11658fe067adb3e683e27218f.png)
3. Complete the form:

   - Enter an explanation in the **Reason for Challenge** field.
   - Attach an evidence file and add a description. Click **Add File**.
   - Repeat for additional files and click **Submit**.

     Rapyd reviews and sends the evidence to the card issuer, and sends the [Webhook - Dispute Updated](https://docs.rapyd.net/en/dispute-updated-webhook.md "Dispute Updated Webhook") to the client with status set to **Review**. The card issuer decides to accept or reject the challenge and notifies Rapyd. Rapyd sends [Webhook - Dispute Updated](https://docs.rapyd.net/en/dispute-updated-webhook.md "Dispute Updated Webhook") to the client.

     - **Win** - Rapyd credits the client's wallet with the dispute amount.
     - **Lose** - Rapyd releases the funds to the card issuer.