Close Ticket
Closes an open ticket. The request has no body. Closing a ticket that is already closed is safe, and the API returns the ticket unchanged. You cannot reopen a closed ticket through the API.
/v1/support/tickets/:ticket_id/close
Close Ticket
curl -X post 'https://sandboxapi.rapyd.net/v1/support/tickets/49230885151/close' \ -H 'access_key: your-access-key-here' \ -H 'Content-Type: application/json' \ -H 'idempotency: your-idempotency-parameter-here' \ -H 'salt: your-random-string-here' \ -H 'signature: your-calculated-signature-here' \ -H 'timestamp: your-unix-timestamp-here' \
{ "status": { "error_code": "", "status": "SUCCESS", "message": "", "response_code": "", "operation_id": "6f1c1d0e-2b7a-4f0e-9d0a-3c1d8e2b7a11" }, "data": { "id": "49230885151", "subject": "settlement", "description": "Settlement for 2026-09-28 did not arrive.", "status": "closed", "environment": "Production", "created_at": 1791447646, "updated_at": 1791450000 } }