---
title: "Create a Refund"
source_url: https://docs.rapyd.net/en/create-a-refund.html
lang: en
---

# Create a Refund

You can create a refund for your payments in Client Portal.

This documentation is for the Mobile Version of Client Portal.

### How to Create a Refund

1. Sign in as described in [Accessing the Client Portal](https://docs.rapyd.net/en/accessing-the-client-portal.md "Accessing the Client Portal") and navigate to **Collect** >  **Payments**.

   The Payments page appears.

   ![648875c3413f6.png](image/img-c9852e79dd8d61e3fcd3ac95d10a6f90.png)
2. Tap on a payment to view the details.
3. The **Payment Details** panel appears.

   ![648875c4cead0.png](image/img-3418a43b69cc41043433255f04cd18c1.png)
4. Click **Create Refund**.
5. The **Create Refund** window appears.

   ![648875c6a0d6a.png](image/img-3925447a8981420d051052ad224a89ce.png)
6. Define the following parameters:

   - Refund - Select **Full Refund** or **Partial Refund**. If you select **Partial Refund**, select the amount to be refunded.
   - Reason - Select one of the following values: **Duplicate**, **Fraudulent** , **Requested by customer**, or **Other**. This field is required.
   - (Not Required): Merchant Reference ID - Reference ID defined by the merchant.
   - (Not Required): Receipt Number - The number of the receipt associated with the transaction, provided by the merchant.
7. Click **Create**.

   The Create Refund page appears.

   ![648875c836b44.png](image/img-bbdcdba1ec824dba152837ba27e7ca26.png)
8. The refund of a specific payment is listed.
9. Tap **Close**.
10. The refund is created and appears on the  **Refunds** tab, located under **Collect** > **Refunds**.