---
title: "Creating a Refund"
source_url: https://docs.rapyd.net/en/creating-a-refund-399806.html
lang: en
---

# Creating a Refund

Refund money to a customer's card.

Use this procedure when you must reverse a sale, but the sale occurred before last midnight.

> **Note:**
>
> You should refund money only to the card that was used for the sale. For this reason, you should have the printed receipt or some other means to identify the transaction.

### How

1. Access the **Refund** screen by doing one of the following:

   - From the **Sale** screen, tap **Sale**.

     ![sale-default-screen.png](image/img-8405a04b112e0ee6fe3e60cf20eba900.png)

     The **Select transaction type** screen appears.

     ![transaction_type.png](image/img-0fe4f01c04c33ba726b6c482de6a2f70.png)

     Tap **Refund**.
   - From the main menu of the Rapyd App, tap **Refund**.

     ![Rapyd_app_main_screen.png](image/img-3d8e427bb7af3abfd626e7c5910f0921.png)

   The **Refund** screen appears.

   ![refund.png](image/img-22cf04b3863ac15a5ee0db02badc81a5.png)
2. Enter the amount and tap **Enter** (![Enter_icon.png](image/img-aa3d49f2c5d5e86da93c2c4917c0365e.png)).

   The **Merchant passcode** screen appears.

   ![merchant_passcode.png](image/img-4abc21a4c6cd7ae342c3f67e2e579e7c.png)
3. Enter your passcode and tap **Enter** (![check_icon.png](image/img-912579ec8fe2fbfefcde4ebcb7fd67c7.png)).

   The **Read card** screen appears.

   ![Refund_Amount.png](image/img-8731063a3da7872c77bcad8eed8685a5.png)
4. Do one of the following:

   - Hold the card near the contactless card reader.
   - Insert the card in the [smart card reader (SCR)](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_scr "Smart Card Reader").
   - Swipe the card in the [magnetic stripe reader (MSR)](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_msr "Magnetic Stripe Reader").
   - Tap **Key Entry** to enter the card information manually for a [card-not-present](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_moto "Mail-Order Telephone-Order") transaction.

     The card information screen appears. If address verification is enabled, the **Zip Code** and **House Number** fields appear. To enable address verification, contact [For Direct Rapyd Merchants](https://docs.rapyd.net/en/payment-terminal-support.md#UUID-afd3ed7d-bf6a-343a-1197-658cce771011_section-idm13401132919910 "For Direct Rapyd Merchants").

     ![enter-card-details-3640.png](image/img-1bcdd1c81ee046cca0cf932838e8cdee.png)

     1. Enter all required information.
     2. Tap **Enter** (![check_icon.png](image/img-912579ec8fe2fbfefcde4ebcb7fd67c7.png)).

   The **Refund Approved** screen appears, followed by the transaction summary.

   ![Refund_Approved.png](image/img-fe1242114fb4e3d173673eaabbe5b6e8.png)

   ![Refund_Approved_Receipt.png](image/img-60acdc172b6ecdc5bfd4cdf4ace4b750.png)
5. To print a receipt for the customer, tap **Print Cardholder**.