---
title: "Creating a Refund"
source_url: https://docs.rapyd.net/en/creating-a-refund.html
lang: en
---

# Creating a Refund

You can create a refund when the status of the payment is **closed**.

> **Note:**
>
> When a customer refund is requested and the client wallet has insufficient funds, Rapyd will verify if a credit card has been added with consent, and charge the client the refund amount + fees.

### How to Create a Refund

1. Sign in as described in [Accessing the Client Portal](https://docs.rapyd.net/en/accessing-the-client-portal.md "Accessing the Client Portal") and navigate to **Collect** >  **Payments**.

   The **Payments** page appears.

   ![64808a5ce395d.png](image/img-f84a5a42e838bf2e69c822e4aaeedeb0.png)
2. Hover over the row that contains the payment you want to refund and then click anywhere on the row.

   The following panel appears:

   ![64808a5f0f529.png](image/img-c74d8edc1d454d0039c9b4eb8baa8831.png)

   For a description of the information displayed, see [Listing Payments](https://docs.rapyd.net/en/listing-payments.md "Listing Payments").
3. Click **Create Refund**.

   The **Create Refund** window appears.

   ![64808a60b1e92.png](image/img-200290fc36603aeadcb6533886c10c94.png)
4. Define the following parameters:

   - Refund - Select **Full Refund** or **Partial Refund**. If you select **partial refund**, indicate the amount to refund.
   - **Compensation** - If you need to return more money than just the partial or full refunded amount, check the checkbox and enter the additional amount.
   - **Reason** - Select one of the following values: **Duplicate**,  **Fraudulent**, **Requested by customer** or **Other**. This field is required.
   - **Merchant Reference ID** - Reference ID defined by the merchant.
   - **Metadata** - User-defined fields and their values, as part of a JSON object in the API request. Insert the name of the field and its value as a string. To add more fields in the metadata, click **Add** .
   - **Receipt Number** - Number of the receipt associated with the transaction, provided by the merchant.
5. Click **Next**.
6. Review the Refund.

   ![64808a6290386.png](image/img-bb246e93c8cff907535aaf8fa6d96f8f.png)
7. Click **Submit**. The following popup appears:

   ![64808a64afa43.png](image/img-1be6d811a5fa76a42ecdb93bf092793f.png)
8. Click **Close**.

   **Note**: The Payment ID will now appear in **Collect** > **Refunds** with a **Refund ID**. Refer to [Listing Refunds](https://docs.rapyd.net/en/listing-refunds.md "Listing Refunds") for more details.