---
title: "Declining a Transaction"
source_url: https://docs.rapyd.net/en/declining-a-transaction.html
lang: en
---

# Declining a Transaction

Decline a transaction that has been placed under review.

You must have **Owner** or **Administrator** privileges to decline a transaction.

## How to Decline a Transaction

1. Sign in as described in [Accessing the Client Portal](https://docs.rapyd.net/en/accessing-the-client-portal.md "Accessing the Client Portal") .
2. To see your under review transactions, navigate to: **Collect** > **Review & Protect** > **Under Review** or **Disburse** > **Protect** > **Under Review**.

   The **Under Review** page appears.

   ![64808c65cf59b.png](image/img-4e4ba1072a25815f4f42568d06713d6e.png)
3. From the **Under Review** page, select the **Quarantine ID** of the transaction you want to decline.

   The **Transaction Details** panel appears.

   ![64808c67d713e.png](image/img-b4a2ed4d007f6b9592cbecf2cf06fdb2.png)

## Add a Comment

- To add a comment, click the **Comments** tab > **Add Comment**. Enter the reason why you are declining the transaction.

## Decline the Transaction

1. Click the **Decline** button at the bottom of the panel.

   The **Decline Transaction** dialog box appears.

   ![64808c6992855.png](image/img-4b4801ee628858d974312d75518d00c9.png)
2. Click **Decline**.

   > **Tip:**
   >
   > After the transaction is declined, it no longer appears on the **Under Review** page. A declined payment appears under **Collect** > **Review & Protect** > **Blocked**. A declined payout appears under **Disburse** > **Protect** > **Blocked**.