---
title: "Downloading a Refund Report"
source_url: https://docs.rapyd.net/en/downloading-a-refund-report.html
lang: en
---

# Downloading a Refund Report

You can download a report of refunds collected in a defined time period. The report is in CSV format.

This procedure requires Owner, Administrator, or Editor privileges.

### How to Download a Refund Report

1. Sign in as described in [Accessing the Client Portal](https://docs.rapyd.net/en/accessing-the-client-portal.md "Accessing the Client Portal") and navigate to **Collect** >  **Payments** > **Refunds**. The **Refunds** page appears.

   ![64808a673872e.png](image/img-f999d6ced6167bc74fe2a09f75a6b71f.png)
2. Modify the display as required. For more information, see [Listing Refunds](https://docs.rapyd.net/en/listing-refunds.md "Listing Refunds").
3. Tap the **Export** icon on the top right corner of the page. The **Export data** dialog box appears.

   ![64808a696b70f.png](image/img-072bf64009185821826f4f492b6e961a.png)
4. Select a day or range of dates.
5. Select one of the following:

   - **All Columns** - Exports all of the data columns.
   - **Visible Columns** - Exports only the data columns that are currently displayed.
6. Tap **Export**.

   - If 1-99 records were displayed when you opened the **Export data** dialog box:

     - The file is downloaded immediately to the **Downloads** folder on your local computer.
   - If 100 or more records were displayed when you opened the **Export data** dialog box:

     - A pop-up message confirms that your report is being processed. When your report is ready, Rapyd sends you a notification by email.

       - In the email message, tap **Get File**. The file is downloaded to the  **Downloads** folder on your local computer.

**Sample Report**

```xml

Refund ID,Created At,Payment Method,Amount,Currency,Status,Payment ID,Payment Created At 

refund_ac45b4c041b0df09834fd59a63872217,04 December 2019 14:01 UTC,br_lotericas_cash,6.00,BRL,Pending,payment_f8c5126aa2b411f87300c90cdd8aaf04,20 November 2019 08:44 UTC

refund_0d71bb6a792c5443b7de4305892a7de3,04 December 2019 13:44 UTC,br_lotericas_cash,5.00,BRL,Pending,payment_2690f755b1c98af3dd17c76abe8e5c2f,20 November 2019 08:44 UTC
```

### Report Format

Line 1 contains a list of headers. Each header is a column heading on the **Refunds** page. For a description of the headers, see [Listing Refunds](https://docs.rapyd.net/en/listing-refunds.md "Listing Refunds").

All subsequent lines contain the collection transactions, one refund record per line.