Edit Ticket
Changes the subject, the description, or both, of an open ticket. Send at least one of the fields. You cannot edit a closed ticket.
ticket_id
The ID of the ticket.
description
The new description. Maximum length: 1500 characters.
subject
The new subject. Use the same format as in Create Ticket. The API checks that it is valid for the category and environment of the ticket.
/v1/support/tickets/:ticket_id
Edit Ticket
curl -X put 'https://sandboxapi.rapyd.net/v1/support/tickets/49230885151' \ -H 'access_key: your-access-key-here' \ -H 'Content-Type: application/json' \ -H 'salt: your-random-string-here' \ -H 'signature: your-calculated-signature-here' \ -H 'timestamp: your-unix-timestamp-here' \ --data-raw '{ "subject": "fees", "description": "Updated details: the fee on the 2026-09-28 statement differs from our contract." }'{ "status": { "error_code": "", "status": "SUCCESS", "message": "", "response_code": "", "operation_id": "6f1c1d0e-2b7a-4f0e-9d0a-3c1d8e2b7a11" }, "data": { "id": "49230885151", "subject": "fees", "description": "Updated details: the fee on the 2026-09-28 statement differs from our contract.", "status": "open", "environment": "Production", "created_at": 1791447646, "updated_at": 1791447759 } }