---
title: "Failed Payments Report"
source_url: https://docs.rapyd.net/en/failed-payments-report.html
lang: en
---

# Failed Payments Report

Download Custom Reports in Client Portal.

The Failed Payments report contains the data for all the failed payments associated with your Client Portal account. The generated report is in CSV format.

## How to Download a Failed Payments Report

1. Sign in as described in [Accessing the Client Portal](https://docs.rapyd.net/en/accessing-the-client-portal.md "Accessing the Client Portal") and navigate to **Reports** > **Custom Reports**.

   The **Custom reports** page appears.

   ![failed-payments-report-flow-1.png](image/img-4553a2006b8266e04669f92f7cbe44f2.png)
2. Scroll down to the **Failed Payment Report**.
3. Click the **Generate report** button on the right side of the row.

   ![failed-payments-report-flow-2.png](image/img-c76bb45aeb683f296dcfe7edaab4c21e.png)
4. The **Generate failed payments report** dialog box appears.

   ![failed-payments-report-flow-3.png](image/img-2087ab8497525e66f0840d90d7852b6a.png)
5. Select the date range for the report.

   **Note**: The maximum period of time you can select is 31 days.
6. Tap **Generate report**.
7. The success window appears.

   ![failed-payments-report-flow-4.png](image/img-c946d9b8b99c5db209202462fda6417e.png)
8. You will receive an email containing the report. Download the report to your computer.