New Communication Thread Webhook
The NEW_COMMUNICATION_THREAD webhook is sent when a new communication thread is created.
NEW_COMMUNICATION_THREAD Webhook
{ "id": "wh_2c2e61ee39911ca830d3d04ae1113c30", "type": "NEW_COMMUNICATION_THREAD", "data": [{ "token": "comm_553463e57840650333b1079c212a0a07", "case_number": "287440", "case_type": "CASE", "status": "open", "subject": "Request For Information (RFI)", "created_at": 1752487137, "updated_at": null, "rapyd_merchant_id": "446dedcf-62c2-43h0-805c-3e7ty9a84619", "legacy_merchant_id": "1205259" }], "trigger_operation_id": "869940ac-1d26-4b1c-9638-5d55baf840b1", "status": "NEW", "created_at": 1752487137 }