---
title: "Order Cards via Client Portal"
source_url: https://docs.rapyd.net/en/order-cards-via-client-portal.html
lang: en
---

# Order Cards via Client Portal

Rapyd enables clients that use Rapyd Issuing to order a new batch of physical cards via Client Portal. Once you are approved for Rapyd Issuing, you can order cards by going to **Issuing** > **Card Orders**.

> **Tip:**
>
> Before requesting cards, your client account needs KYB approval (account activation) for Rapyd Issuing. Rapyd Issuing is supported in specific countries. Contact your Rapyd sales representative for details.

## Order Cards via Client Portal Workflow

1. Navigate to **Issuing** > **Card orders**.

   The **Card orders** page appears.

   ![64808bb034f2f.png](image/img-48f4e568ea35574d3e22a79c9272e5c4.png)
2. To begin ordering cards, tap the **Order Cards** button.

   The **Order cards** dialog box appears.
3. Select the number of cards to be ordered and the card program. Tap **Next**.

   ![order-cards-flow-2.png](image/img-bc3184857b556c94542e07eb14d11cc1.png)
4. Enter the delivery address for the order. Tap **Next**.

   ![order-cards-flow-3.png](image/img-856388ba2728a99dce80406c1752eb0d.png)
5. Enter the information for the contact person.

   ![order-cards-flow-4.png](image/img-9355636ac2793efc8af92f59c832b279.png)
6. Complete the required fields and select **Order cards**.
7. The success window appears.

   ![order-cards-flow-5.png](image/img-fe16471262020ef726dacc428b377953.png)
8. The ordered cards should appear in the top row of the **Card orders** page.

   > **Tip:**
   >
   > When requesting cards the user must include the card program from which they want to order a card. Different card programs will be issued for each country. To request a card program, contact your Rapyd sales representative.
9. Select the row of your card order.

   The **Card order details** panel appears.

   ![64808bb40e17d.png](image/img-1257e1b3a6819951bf958f22b447a23f.png)

   Possible statuses of card order include:

   - Created
   - Pending
   - Out for delivery
   - Delivered
   - Active
   - Rejected