---
title: "Personnel Awareness and Training"
source_url: https://docs.rapyd.net/en/personnel-awareness-and-training.html
lang: en
---

# Personnel Awareness and Training

Employees are your first line of defense. Ensure they are well-informed.

- Provide mandatory security awareness training to all employees who interact with Rapyd terminals.
- Repeat training at least annually, and whenever roles and responsibilities change.
- Training must include:

  1. How to identify terminal tampering
  2. Understanding physical and logical threats to PIN-entry devices
  3. Clear guidance that employees must **never** request or enter a customer's PIN on their behalf
  4. Steps for reporting suspicious behavior or anomalies in terminal operation