---
title: "Rapyd Business Account User Guide"
source_url: https://docs.rapyd.net/en/rapyd-business-account-user-guide.html
lang: en
---

# Rapyd Business Account User Guide

Learn how to complete important tasks for your Hong Kong Rapyd Business Account.

### Rapyd Client Portal Overview

The Rapyd Business Account is managed through the **Rapyd Client Portal**. You can access a **global payout platform** that provides a reach into 100+ countries while incorporating a broad set of payout methods such as bank transfers, eWallets, cards, and cash.

![64887562df96f.png](image/img-0108a4c7b04ebc92aaa26595809babb5.png)

You get access to a **local Hong Kong account** for incoming transfers, **local UK and Europe accounts** for incoming transfers, HKD and USD **virtual cards**, and **one consolidated balance for the following currencies: HKD, USD, EUR, and GBP**.

![64887564696e9.png](image/img-0c4952021378cd79fd742a957fe829a6.png)

- The **Get Started** section offers you an option to set up your Rapyd Business Account. Don’t worry, we have already set it up for you.
- The **My Account** section offers you an end-to-end overview of your total balance by currency, all incoming and outgoing transactions you have performed, and your account information.
- The **Disburse** section allows you to send out single payouts or mass payouts, monitor your payouts, and manage your default sender and beneficiary information.
- The **Reports** section offers daily and monthly reconciliation reports with details of your payments, payouts, and transaction fees.
- The **Settings** section offers you a variety of options to manage your account, such as: defining users and their permissions, creating notifications for yourself or others, and reviewing the audit log of your account usage, FX rates, and methods for outgoing payments.

### Get Started

The **Get Started** section offers you the option to set up your Rapyd Business Account.

Don’t worry, we have already set it up for you. Your account is approved and ready to go!

You can accomplish additional tasks such as:

- **Inviting new team members** to share your account management.
- **Get Your Account Information** to receive funds.
- **Create a payout** by using the quick links in the Get Started page.

![648875659dfc9.png](image/img-c9688ba6e34dd9edf588957d43d022a0.png)

### My Account

The **My Account** section offers you an end-to-end overview of your total balance by currency, all incoming and outgoing transactions you have performed, and your account information.

![648875673a1e4.png](image/img-5f8ab5c80f5c0605249bab6b7ebab44f.png)

- The **Balance** section offers you a total view of your overall account balance in HKD, USD, EUR, and GBP currencies.
- The **My Cards** section includes your issued virtual card information and performed card activities by time period.
- The **Activity** section includes all of your payments, payouts, and fee transactions by time period.
- The **Account Details** section includes account information for accepting funds, self-managed thresholds for your account, and the contact information of additional Rapyd Business Account users.

### My Account - Balance

The **Balance** page shows the balance of your HKD/USD/EUR/GBP accounts and its balance status.

![6488756882e53.png](image/img-5fe9fa3dc535e45eee1c938cbbf67ce9.png)

The **Balance** section displays the following fields:

- **Available** balance - the balance that is available to be used.
- **Received** balance - the balance that is received from your customer.
- **Pending** balance - the received balance that is being processed by the bank.
- **On hold** balance - the balance that is being held for final authorization by Visa and Mastercard. Relevant for card transactions.
- **Reserved** balance - the balance being reserved for compliance and regulatory purposes.

  ![64887569f02cd.png](image/img-24c496deed93e026ad15d2bb6da688b2.png)

The **Next Payments** section displays the following:

- **Flat fee** - provides information about the flat fee subscription payments, next fee payments, and payment fee history.

### My Account - My Cards

The **My Cards** details can be viewed by clicking on a card at the top of the page.

![6488756b366e7.png](image/img-e5f5cc335ac00a9bce5f733f8004485f.png)

The **Card Details** page appears.

![6488756d1253e.png](image/img-7ba9e0a60110a4b63666a29c1313f2b2.png)

You are eligible for one virtual card. You can manage your card limits and block your card in case of suspicious activity. You can view your card transactions and add additional information if required.

### My Account - Activity

The **Activity** page includes all of the activities made in your Rapyd Business Account.

![6488756ecdaf8.png](image/img-3574415727e72e3fed1fde4e6bb2334b.png)

The **Account Activity** page displays the following tabs:

- **All** - includes incoming transactions, outgoing transactions, cards, and fee transactions.
- **Disburse** - includes all outgoing transactions. For more details about the outgoing transactions please refer to the [Disburse - Payout](https://docs.rapyd.net/en/rapyd-business-account-user-guide.md "Rapyd Business Account User Guide") section.
- **Issued Cards** - includes all card transactions. For more detail please refer to the [My Account - My Cards](https://docs.rapyd.net/en/rapyd-business-account-user-guide.md "Rapyd Business Account User Guide") section.
- **Bank Transfer** - includes the incoming transactions.
- **Other** - includes the transaction fees and transaction adjustments if applicable.
- **Failed** - includes failed transactions. You may also refer to **My Account** > **Activity** > **Account Activity** > **All** or **Disburse** > **Payouts** for failed or uncompleted transactions.

### My Account - Account Details

The **Account Details** page includes account information for accepting funds, self-managed account thresholds, and contact information of additional Rapyd Business Account users.

![648875704a48f.png](image/img-a05a2b99746beca81112a3a57e6a0859.png)

The **Account Details** page contains the following sections:

- **Account Details** - Your account information, which is relevant when you open a Support ticket.
- **Local Receiving Accounts** - includes the account information to receive funds using a local network of HKD, EUR, and GBP. You get a Hong Kong account for accepting funds in HKD, USD, GBP, and EUR. You can issue a local Europe or UK account to receive EUR and GBP by clicking on **+ Add Local Receiving Account**.
- **Account Contacts** - Additional contacts with a verified identity and are eligible to be a card holder. You can add a contact when issuing a virtual card.
- **Balance Thresholds** - You can add a balance threshold to your account balance and get notified when the threshold is reached.

  ![648875720026e.png](image/img-8d43fdbf1553a44415b1b2987ad15e29.png)

The following icons appear on the right side of your Local Receiving Accounts (from left to right):

![648875737cda9.png](image/img-923074716dbdd53527398ae1f38533ff.png)

- The **View Transactions** icon allows you to view transactions relevant to a local receiving account.
- The **Copy** icon allows you to copy account information.
- The **View Details** icon allows you to view additional account details.

### Disburse

The **Disburse** section allows you to send out single payouts or mass payouts, monitor your payouts, and manage your default sender and beneficiary information.

![64887574afe08.png](image/img-41aca17830e8d52d81dd8c6f6f689f70.png)

- The **Overview** section includes a quick glance at the outgoing transaction status.
- The **Payouts** section allows you to initiate a payout and see all your outgoing transaction activities and its status.
- **Protect** is a compliance engine that includes blocked transactions due to regulatory/compliance issues. Blocked transactions are under review of the Rapyd compliance team.
- The **Senders** section allows you to manage your sender information. A default sender with your information is created for you during the setup process. You have the option to send a payout on behalf of another sender.
- The **Beneficiaries** section allows you to manage your beneficiary information.
- The **Beneficiary Tokenization** section offers you the ability to create and upload a number of beneficiaries in bulk.
- The **Mass Payouts** section offers you to send out multiple payouts at once.

### Disburse - Payout

Navigate to **Disburse** > **Payouts**.

The **Payouts** page allows you to initiate a payout, and view all payout transactions and payout details.

![648875763f8e9.png](image/img-5fffcd94d16b6e172b3fce7dce01b37a.png)

The **Payout approval** tab includes the status of the transactions.

The following icons appear on the right side of a payout row (from left to right):

![64887577cc81a.png](image/img-9c654499f6c129f7594fa72fe920cb3e.png)

- The **Filter** icon allows you to filter transactions by status, amount, etc.
- The **Customize Columns** icon allows you to customize the transaction details view.
- The **Export** icon allows you to download your transactions as a CSV.

Click on a payout to view the details. The **Payout Details** panel appears, and includes all of the details about a single payout.

![6488757957903.png](image/img-769d9eb915aa8db49af7b719383fa7dd.png)

From the panel icons at the bottom, you can:

- Download **Proof of payment**.
- Click on the **Payout Tracker** icon, which shows the current payout status.
- Click on the **Recreate Payout** icon, which offers an option to recreate a payout to the same sender with the same details, but a different amount.

The **More Details** link to the right of the Payout Details section of the side panel offers you a complete view of your payout, including a transaction status, compliance check, etc.

### Disburse - How to Create a Payout

You can create a payout using your Rapyd Business Account.

### Step 1: Insert the Payout Details

![6488757b07938.png](image/img-b43dd86a19df4068590de1bddb7be906.png)

1. List where you want to disburse your funds.
2. Enter the disbursement amount in the **Sent Amount** field.
3. Select the currency (for Sent Amount) from the **Currency** drop-down.
4. Enter the funds the beneficiary accepts in the **Received Amount** field.
5. Select the currency (for Received Amount) from the **Currency** drop-down.
6. Check the FX rate below the **Received Amount** field.
7. Click **Next**.

### Step 2: Select a Payout Method

1. The Payout category is listed as **Bank**.
2. Select the **Payout Method Type** from the drop-down.

   ![6488757c8e786.png](image/img-ec1b7e69150046c818fb4940af4a9ce9.png)

   **Note**: The Payout Method Types available depends on what you select for the **To** field and the **Currency (Received Amount)** field.
3. Click **Next**.

### Step 3: Beneficiary Details

1. Fill in the **Sender** required fields. The required fields may differ depending on the selected payout destination in Step 1 and the payout method in Step 2.

   ![6488757def0cd.png](image/img-e87f6022927f69b548990bb884ad2eef.png)
2. Search for a **Beneficiary**. You can search by Beneficiary ID, Name, or Reference ID. After selecting the **Name** search option, type the name of the beneficiary in the search bar.

   ![6488757f883ea.png](image/img-198069f81dbaa66c885df49658f01923.png)

   **Note**: You can create a new beneficiary by clicking **+ Create New Beneficiary** in the upper right corner.

   ![64887580debdc.png](image/img-b2b1268325de6f3b1bed4d022da51ea8.png)
3. The Beneficiary country and currency must match the **Currency (Received Amount)** field and the country the payout is disbursed to in Step 1.
4. Check the payout details.
5. Click **Next**.

### Step 4: Confirmation

1. Confirm your payout details.

   ![64887582575eb.png](image/img-847b76e46bf828e5811eba8589ce7e7b.png)
2. Optional: Add the beneficiary’s email to send them a notification of the payout.
3. Approve the confirmation of the payout.
4. Click **Submit**.

### Step 5: Notification

1. The Notification is received.
2. The **Payout Success** window appears.

   ![64887583f3a9f.png](image/img-780319f0c4dcb0f3bd796515d46a3f6d.png)
3. Click the **payout** link to go to a payout summary page.

   ![6488758528c3b.png](image/img-5b2e5ecbf33fe29fc6b0a7b6cbc22080.png)
4. Click the tracker link field below to copy the link to your clipboard.
5. Paste the link in a browser window to view the payout tracker page.

   ![6488758707fbc.png](image/img-74e9d3dda7679930f4ef28209d3c8ede.png)