--- title: "Refund Failed Webhook" source_url: https://docs.rapyd.net/en/refund-failed-webhook.html lang: en --- # Refund Failed Webhook The **PAYMENT_REFUND_FAILED** webhook is sent when a Rapyd refund fails since the payment object on which the refund is based is not in `closed` status. ### Parameters ### Webhook Header Parameters - - Content-Type - Indicates that the data appears in JSON format. Set to **application/json**. - - salt - Random string. - - signature - Signature calculated for each webhook individually. See [Webhook Authentication](https://docs.rapyd.net/en/webhook-authentication.md "Webhook Authentication"). - - timestamp - Timestamp for the webhook, in [Unix time](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_unix_time "Unix time") (seconds). ### Webhook Root Parameters - - created_at - Time that the webhook was created, in [Unix time](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_unix_time "Unix time"). > **Note:** > > Inside the `data` object, some webhooks have another `created_at` field that refers to a different event. - - data - Contains the actual data of the webhook. For details, see below. - - extended_timestamp - Time in milliseconds that the webhook was created, in [Unix time](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_unix_time "Unix time"). - - id - ID of the webhook. String starting with **wh_**. - - status - Status of the webhook. One of the following: - **NEW** - **CLO** - Closed. - **ERR** - Error. - **RET** - Re-sent. > **Note:** > > Inside the `data` object, some webhooks have another `status` field that refers to a different event. - - trigger_operation_id - ID of the operation that triggered the webhook. UUID. - - type - Name of the webhook type. > **Note:** > > The name in the Client Portal is different. ### Webhook Data Parameters - - amount - Amount of the refund, in units defined by `currency` in the original payment. - - created_at - Time of creation of this refund, in [Unix time](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_unix_time "Unix time"). - - currency - The currency of the amount received by the original payment source. Three-letter ISO 4217 code. - - ewallets - Array of objects that define the allocation of the refund to multiple wallets. - - ewallet - ID of the wallet, a string starting with **ewallet_**. - - amount - The amount refunded to this wallet. Relevant when `percentage` is not set. - - percentage - The percentage of this payment refunded to this wallet. Relevant when `amount` is not set. - - failure_code - Indicates the reason that the refund failed. See [Card Network Errors](https://docs.rapyd.net/en/card-network-errors.md "Card Network Errors"). - - failure_reason - Indicates the reason that the refund failed. One of the following: - **lost_or_stolen_card** - **expired_or_canceled_card** - **unknown** - Empty string - - fixed_side - Indicates which side of the transaction the FX rate is fixed for. Relevant for refunds with foreign exchange. One of the following values: - **buy** - **sell** - - fx_rate - Exchange rate for the transaction. - When `fixed_side` is **buy**, `fx_rate` is the buy rate. - When `fixed_side` is **sell**, `fx_rate` is the sell rate. Decimal number as string. Relevant to refunds with foreign exchange. - - id - ID of the `refund` object. String starting with **refund_**. - - merchant_reference_id - Identifier defined by the client for reference purposes. Limit: 45 characters. - - merchant_debited_amount - Amount debited from the merchant. Relevant to refunds with foreign exchange. - - merchant_debited_currency - Indicates the currency that is debited from the merchant. Three-letter ISO 4217 code. Relevant to refunds with foreign exchange. - - merchant_ewallet - As a Payment Facilitator (PayFac), you can create a card payment and direct the funds that the sub-merchant collects to your client wallet. Relevant to a [PayFac](https://docs.rapyd.net/en/rapyd-payfac-integration-guide.md "Rapyd PayFac Integration Guide"). - - metadata - A JSON object defined by the client. See [Metadata](https://docs.rapyd.net/en/metadata.md "Metadata"). - - payment - ID of the `payment` object that the refund is credited against. String starting with **payment_**. - - payment_created_at - Time that the original payment was created, in [Unix time](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_unix_time "Unix time"). - - payment_method_type - The original payment method type. Use [List Payment Methods by Country](https://docs.rapyd.net/en/list-payment-methods-by-country.md "List Payment Methods by Country") for a list of supported types for a country. - - proportional_refund - Indicates whether the refund was returned in proportion to the amounts received by the wallets in the payment. Relevant to a refund for a payment split among multiple wallets. - - reason - Description of the reason for the refund, provided by the merchant. - - receipt_number - Number of the receipt for the refund, provided by the merchant. - - status - Indicates the status of the refund operation. One of the following values: - **Canceled** - The merchant canceled the refund. - **Completed** - The refund was complete. - **Error** - The refund failed since the payment object on which the refund is based is not in **closed** status. - **Rejected** - The refund was rejected by the specific payment processor for this payment. - **Pending** - The request created a refund object on the Rapyd platform, but the refund is not yet complete. For example, the refund is for a payment method that requires a customer action, such as cash, bank redirect or bank transfer. - - updated_at - Time that this refund was last updated, in [Unix time](https://docs.rapyd.net/en/glossary.md#UUID-945d98cf-adae-e1cf-2606-c7fae8b4a7e1_unix_time "Unix time"). - PAYMENT_REFUND_FAILED Webhook - ```json { "id": "b79d35e8-44e3-4332-bbb2-bcc44c0c157a", "token": "wh_dc29f55dc5578b335f0f8ff688437231", "organization_id": "3170a8c6-ceab-4299-98bd-85704******5286", "org_pk": 0, "type": "PAYMENT_REFUND_FAILED", "data": { "id": "refund_d5e77fd76481c549874a39b6d70cc859", "amount": 73.48, "payment": "payment_407f4d19f3860d36144843faca4a013a", "currency": "EUR", "failure_reason": "", "failure_code": "", "metadata": {}, "reason": "", "status": "Error", "receipt_number": 0, "created_at": 0, "updated_at": 0, "merchant_ewallet": null, "merchant_reference_id": null, "payment_created_at": null, "payment_method_type": "", "ewallets": [ { "ewallet": "ewallet_f7d6a6bfade1cabb06f3e264d8f1899b", "amount": 81 }, { "ewallet": "ewallet_744a449df75ff04e248ac86e557430e5", "amount": 1 }, { "ewallet": "ewallet_3fa75821f96ab66f05532891527d59d3", "amount": 3 }, { "ewallet": "ewallet_97b1a21cced134eb751f5efc24424048", "amount": 5 } ], "proportional_refund": true, "merchant_debited_amount": 90, "merchant_debited_currency": "USD", "fx_rate": 0.81681, "fixed_side": "sell" }, "attempts": [], "trigger_operation_id": "c4dd2614-2277-4538-9c8c-c3f88ce2d7b2", "first_attempt_at": 0, "last_attempt_at": 0, "status": "", "created_at": 0, "next_attempt_at": 0, "uri": "" } ```