---
title: "Resetting Your Account Password"
source_url: https://docs.rapyd.net/en/resetting-your-account-password.html
lang: en
---

# Resetting Your Account Password

You can reset your password for your Client Portal Account. You can request a password reset from the login page if you have forgotten your password.

## How to Reset Your Password

1. Browse to [https://dashboard.rapyd.net](https://dashboard.rapyd.net/login).

   The Sign In page appears.

   ![reset-password-flow-1.png](image/img-08148e8ec7fe1b64edf463e0fbb077b4.png)
2. Click the **Forgot password** link below the **Log in** button.
3. The **Reset password** page appears.

   ![reset-password-flow-2.png](image/img-451b32b024498472d17e17996f3613c8.png)
4. Enter the email address you used to create your Client Portal account.

   ![reset-password-flow-3.png](image/img-38ef5d9ebdeb9396a05e22636ebbb6d3.png)
5. Click **Reset password**.
6. Select the method for resetting your password. You can choose:

   - **Email** - you will receive an email to reset your password.
   - **Phone** - you will receive an SMS 6-digit code to verify your account, and then reset your password.

   ![reset-password-flow-4.png](image/img-0927046a3072eb2df263c97ebac7f84a.png)

### Reset Password via Email

1. Click the **Email** button if you would like to reset your password via email. Check your inbox for the reset password email. Click **Back to Log In**.

   ![reset-password-flow-5.png](image/img-7c63b3e7ceaf0a0f78906d1f85451b08.png)
2. The reset email appears in your inbox. Click the **Reset password** button.

   ![reset-password-flow-6.png](image/img-dbd085a8976796575e751834c5cd724d.png)
3. The **Set up your password** page appears.

   ![reset-password-flow-7.png](image/img-4f13fd9b3d55027a6ee740cb60af47a2.png)
4. Enter your new password in both fields.
5. Click **Reset password**.
6. Log in to your Client Portal account with the new password.

### Reset Password via Phone

1. Click the **Phone** button if you would like to reset your password via mobile device.
2. An SMS message containing a 6-digit code will be sent to the mobile device registered to your Client Portal Account.

   ![reset-password-flow-8.png](image/img-1de75c677dcd008175007744aed42c5f.png)
3. Enter the code.
4. Click **Verify my number**.
5. The **Set up your password** page appears.

   ![reset-password-flow-9.png](image/img-ca9a74b90b37b74c8909d028af09a01f.png)
6. Enter your new password in both fields.
7. Click **Reset password**.
8. Login to your Client Portal account with the new password.