SEPA Bank Transfer Dispute Message Sequence
Customer disputes a bank transfer payment.
This sequence describes the bank transfer dispute process when a customer within the jurisdiction of the Single Euro Payments Area (SEPA) disputes the payment.
Prerequisite
Successful completion of a bank transfer payment.
Note
A customer dispute within 8 weeks is automatically refunded. The client has no right to contest the dispute.
A customer dispute between 8 weeks and 13 months is investigated by the Payment Service Provider (PSP). The client has the right to contest the dispute. If the PSP finds merit in the dispute, the payment is refunded to the customer.
The customer initiates a payment dispute with their PSP.
The customer's PSP notifies the client's PSP of the dispute.
The client's PSP sends the payment refund to the customer's PSP.
The customer's PSP sends the payment refund to the customer.
The client's PSP notifies Rapyd of the payment dispute.
Rapyd removes the funds from the client's wallet, sends the Webhook - Payment Reversed to the client, and settles the funds to the client's PSP.