---
title: "Submitting the KYB Application"
source_url: https://docs.rapyd.net/en/submitting-the-kyb-application.html
lang: en
---

# Submitting the KYB Application

This guide covers all the features available on the Partner Portal to have you successfully add new merchants. It begins from the creation of the merchant to the successful submission of the **Know Your Business** (KYB) application.

### Adding the Relevant Team

Once you have access to the Partner Portal, as an owner you can add your team to the Portal:

Navigate to **Settings > Team members & Roles > Invite member:**

![Invite Member](image/img-ea46863d777d1ed8b7e89b549935b0bf.png)

### Permissions

When inviting a new member to the portal, it is important that you grant them all the necessary permissions. You may choose from an existing role, but it is advised to create a custom role to fully control the granted permissions.

To create a new role:

1. Navigate to **Settings > Team members & Roles > Roles > Create New Role:**

   ![Create New Role](image/img-db765b5db0fd1c8f285c0703f2a03aa4.png)
2. Fully equip the team that handles the KYB cases by verifying that the following permissions are enabled in the custom role:

   **General -**

   - **Compliance -** Set to **Edit**
   - **Support Center -** Set to **Create**

   **Merchants -**

   - **Merchant Overview -** Set to **View**
   - **Invite Merchant Users -** Set to **Create**
   - **Merchant KYB -** Set to **Edit**
   - **Merchants -** Set to **Create**

### Adding a New Merchant

To create a new merchant on Rapyd Platform:

1. Navigate to **Merchants > Submit Merchant**
2. Once the merchant application is submitted, its settings will be under the **Pending** tab of the **Merchants** section. The KYB status for the merchant will initially be **Idle**.

   ![Adding a new Merchant](image/img-ca4de80a361863ecc82550206ffc03bb.png)

### Merchant KYB Status Breakdown

- **Idle** - The status has not been evaluated yet (New).
- **Submitted** - The KYB application was successfully submitted.
- **In Review** - The application is being reviewed by Rapyd's Compliance team.
- **Approved** - Application was successfully approved.
- **Declined** - Application was declined by Rapyd.

### Complete the KYB Application

After you have created a new merchant, you will need to submit their KYB application to initiate the approval process. There are two methods to access the KYB application form:

- A popup window opens that enables you to start filling out the KYB application. Click the **Complete KYB** button.

  ![Popup window](image/img-90a345a6da23f99dd00ad933763bcc18.png)
- Alternatively you can navigate to **Merchants > Pending >** and then click the relevant **merchant** and then click the **Complete KYB** button.

  ![Complete the KYB Application](image/img-c74ef6046b0173a3491034b30ec3edcc.png)

### Filling Out the KYB Application Form

1. To start filling out the application you are required to initially enter the basic details about the merchant:

   ![welcome-screen-KYB.png](image/img-643f1f81e040bec5f335408f1b5e7408.png)
2. Click the **Start Application button.**

   You will then be redirected to the main KYB application sections where the relevant fields and documents are added.

   The Application is divided into four sections:

   - **Business Details** - Business-related information section.
   - **Company Details** - Company-related information section.
   - **Authorized User** - Information on the authorized user or agent who is submitting the information on behalf of the company.
   - **Beneficial Owners** - Section on all major owners of the organization.

   ![Four application sectons](image/img-27dfd7ed78d129e11c52f82c18096964.png)

   > **Note:**
   >
   > A percentage of completion indication is displayed on the right side of each section. In order to submit the KYB application, you will need to verify that each section was completely filled out (100%).

   It is highly recommended to reach out to your sales manager for the following:

   - Obtain the updated questionnaire document that is required in the **Business Details** section.
   - Ensure that all the required supporting documents for the **Company Details** section are attached.
3. Once the application is completed, click the **Submit** button. The KYB status for the merchant will change to **Submitted**.

### Accessing the Communication Center

Our internal compliance teams will be communicating with you via the **Communication Center** to review the KYB applications that were submitted by you.

Navigate to **Settings > Communication center**

![Settings - Communication center](image/img-f5426d5cb9700412ff76455aa2cf49ae.png)

Alternatively, click the question mark (**?**) button that is located at the top right corner of the screen.

![question mark (?)  button](image/img-2a2f7eca9babefef0948f014b745cf43.png)

> **Note:**
>
> This button is available from any screen of the portal.

### Communication Center Sections

The communication center is divided into two sections:

- **Support** - You can directly submit tickets to Support from the center by clicking the **Contact Support** button.
- **Compliance** - These are cases initiated by the Rapyd internal compliance teams that enable you to review each case that was assigned to you and reply to questions.

![Communication center sections](image/img-87b35debacdb8a8c264cb6f3b70c7636.png)