---
title: "View Dispute Details"
source_url: https://docs.rapyd.net/en/view-dispute-details.html
lang: en
---

# View Dispute Details

You can view the details of your disputes.

This documentation is for the Mobile Version of Client Portal.

### How to View Dispute Details

1. Sign in as described in [Signing In to the Client Portal](https://docs.rapyd.net/en/signing-in-to-the-client-portal.md "Signing In to the Client Portal") and navigate to **Collect** > **Protect** > **Disputes**.

   The **Disputes** page appears.

   ![view-dispute-details-flow-1.png](image/img-7a3b0c738407a22baf8582c3c3cc1fc0.png)
2. Tap on a dispute to view the details.
3. The **Dispute Details** panel appears.

   ![view-dispute-details-flow-2.png](image/img-bc322d6d722da642e5b7416eb181c0a8.png)
4. The Panel contains the following information:

   **Status:**

   Indicates the status of the dispute. One of the following:

   - Active - a payment dispute has been sent by the card issuer
   - Lose - a payment dispute has been accepted, or a challenge has failed
   - Review - a dispute has been challenged and/or is pending review
   - Win - a dispute has been successfully challenged

   **Summary:**

   - Dispute Amount - The amount being disputed listed in units of currency
   - Category - The type of dispute
   - Description - A textual description of the dispute
   - Updated At - The date and time the dispute was last updated
   - Due Date - The date and time the dispute was submitted

   **Payment Details:**

   - Payment ID - An alphanumeric string that is a unique ID for the payment
   - Requested Amount - The amount of currency requested for the payment
   - Paid Amount - The numerical amount paid
   - Paid At - The date and time the refund was completed
   - Payment Origin - Which system the payment originated from
   - Description - A textual description of the payment
   - Merchant Reference ID - A unique identifier assigned to the merchant
   - Last 4 digits - The last 4 digits of the card number used in the payment

   **Customer Details:**

   - Customer ID - An alphanumeric string that serves as a unique identifier for the customer
   - Customer Name - The name of the customer
   - Customer Email - The email of the customer
   - Customer Phone - The phone number of the customer