---
title: "Viewing a Compliance Ticket"
source_url: https://docs.rapyd.net/en/viewing-a-compliance-ticket.html
lang: en
---

# Viewing a Compliance Ticket

View your compliance tickets within the Client Portal.

You must have Owner or Compliance Administrator privileges to view a compliance ticket or send a message to the Compliance team. You can create a custom role to grant this permission to other users. You can then invite a user to this custom role. See [Creating a New User](https://docs.rapyd.net/en/creating-a-new-user-role.md "Creating a New User Role") for more information about user roles for your account.

You will receive an email notification when a compliance ticket is generated for your account. The email contains a reminder about the notification. You must log into the Client Portal and navigate to the Communication Center to see the specific message from the Compliance team.

## How to View Your Compliance Tickets

1. Sign in as described in [Signing In to the Client Portal](https://docs.rapyd.net/en/signing-in-to-the-client-portal.md "Signing In to the Client Portal") and navigate to the **Settings** page.

   ![viewing-a-compliance-ticket-flow-1.png](image/img-9b101ec93c778f8192f53b577d9df97c.png)
2. Click on the **Communication Center** tile in the **Business Operations** subsection.
3. The **Communication center** page appears.

   ![viewing-a-compliance-ticket-flow-2.png](image/img-c84b610601c64f719c398bdb81ec2f53.png)
4. Click on the **Compliance** tab.

   ![viewing-a-compliance-ticket-flow-3.png](image/img-01ba86105d07b03508c199b344ddc8b3.png)
5. The **Compliance** tab shows:

   - Case Number
   - Subject
   - Created At
   - Last Updated
   - Opened / Closed Ticket Tabs
6. Click on the desired compliance ticket to view additional details.
7. The **Request for Information** page appears.

   ![viewing-a-compliance-ticket-flow-4.png](image/img-c632444e7d53a9cc543e21baf1c37154.png)

## Communicating with Compliance

1. Navigate to **Settings** > **Communication center** >  **Compliance**.
2. You can click between the **Open** and **Closed** tabs to sort your compliance tickets.

   ![viewing-a-compliance-ticket-flow-5.png](image/img-331b0d644d9fcacb42df55693714196f.png)
3. Click on the desired compliance ticket.
4. From the **Request for Information** page, view unread messages.

   > **Note:**
   >
   > The **Request for Information (RFI)** is a ticket displayed in the Client Portal and is created by the Compliance team. The ticket contains standard chat messages that you can use to upload information and communicate with the Compliance team. The RFI is the most common ticket type. But other tickets with different subjects can be created.
5. Click on the text field, and type a message to the Compliance team.

   ![viewing-a-compliance-ticket-flow-6.png](image/img-96f4380aa47c90fce9df88305e965f77.png)
6. Click the **Attachment** icon to attach a file in your message.

   ![viewing-a-compliance-ticket-flow-7.png](image/img-e0fa316b3a7559303434bc57246f9eaa.png)

   > **Tip:**
   >
   > You can attach a variety of file types to your support ticket. These file types include: PDF, JPEG, PNG, CSV, XSL, and XLSX.
7. Click the **Send** icon in the lower right corner of the text field.

   ![viewing-a-compliance-ticket-flow-8.png](image/img-e3b4c05cb14c489ac0fe5380fe661d31.png)
8. Your new message appears.

   ![viewing-a-compliance-ticket-flow-9.png](image/img-2e62544db9337f9577a3a991f083f6e3.png)
9. When you receive a new message or ticket from Compliance, you will receive an email notification. Click on the **View message** button to be redirected to your account.

   **Note**: You must be logged in to the Client Portal and navigate to the Communication Center to view the specific message from Compliance.

   ![viewing-a-compliance-ticket-flow-10.png](image/img-f834564a4846a1c9a09443d4061962d1.png)