---
title: "Viewing a Support Ticket"
source_url: https://docs.rapyd.net/en/viewing-a-support-ticket.html
lang: en
---

# Viewing a Support Ticket

View your support tickets within the Client Portal.

## How to View Your Support Tickets

1. Sign in as described in [Signing In to the Client Portal](https://docs.rapyd.net/en/signing-in-to-the-client-portal.md "Signing In to the Client Portal") and navigate to the question mark icon in the upper right corner.

   ![viewing-support-ticket-flow-1.png](image/img-d4dbcf614cc8862665d36ae47da29810.png)
2. Select the **Contact support** menu item from the dropdown menu.

   ![comm-center-contact-support.png](image/img-6e6acac443f8892909a7b3047cda4833.png)
3. The **Communication center** page appears.

   ![viewing-support-ticket-flow-2.png](image/img-7d103ff4843e65fe2604895aecb320f5.png)
4. The Support center shows:

   - Ticket Number
   - Subject
   - Contact Name
   - Status
   - Created At
   - Last Updated
   - Opened / Closed Ticket Tabs
5. Click on the desired support ticket to view additional details.
6. The **Ticket details** side panel appears.

   ![viewing-support-ticket-flow-3.png](image/img-0f5593bb81d6c1fd52a225f4c3ff981f.png)

## Support Ticket Details

The **Ticket details** side panel displays important details and updates about your support tickets. The side panel has three sections: **Details**, **Discussion**, and **Attachments**.

1. The **Details** section of the side panel shows:

   - Ticket Number
   - Subject
   - Status
   - Created At
   - Description
   - Environment

   ![viewing-support-ticket-flow-4.png](image/img-f55f2792e9c642ce1a2a7071ddfda956.png)
2. The **Discussion** section of the side panel is where you can communicate with the support team. Type in the **Add comment** field and click the **Add comment** button to contribute to the discussion.

   ![viewing-support-ticket-flow-5.png](image/img-77e33845d5f6dd41f308bd09db534114.png)
3. The **Attachments** section of the side panel is where you can upload relevant files for your support ticket. Click the **+** sign to add a file. Then click the **Save file** button to save the file to your support ticket.

   ![viewing-support-ticket-flow-6.png](image/img-facf9d5baf9f8f90522b0470eb41c86e.png)

   > **Tip:**
   >
   > You can upload a variety of file types to your support ticket. These file types include: PDF, JPEG, PNG, CSV, XSL, and XLSX.