---
title: "Viewing Dispute Details"
source_url: https://docs.rapyd.net/en/viewing-dispute-details.html
lang: en
---

# Viewing Dispute Details

You can view details of a specific dispute.

## How to View Dispute Details

1. Sign in as described in [Accessing the Client Portal](https://docs.rapyd.net/en/accessing-the-client-portal.md "Accessing the Client Portal") and navigate to **Collect** > **Review & Protect** > **Disputes**.

   The **Disputes** page appears.

   ![64808c8a55931.png](image/img-5039772dd9b13b50e63592815a158cc9.png)
2. To view a preview of a dispute, hover over the row that contains the dispute you want to view and then click the row.

   The following panel appears:

   ![64808c8c719fd.png](image/img-63410570c1913c2f25491cfcc5a0e91e.png)

   - For a description of the information displayed, see [Listing Disputes](https://docs.rapyd.net/en/listing-disputes.md "Listing Disputes").
3. Add comments at the bottom of the dispute details panel by clicking the **Comments** tab > **Add Comment**.

   The page contains the following information:

   **Original Payment Section**

   - **Payment Requested** - date and amount of payment request.
   - **Payment Paid** - date and amount of payment paid by user.
   - Click See All Details to view the Payment Details as described in [Viewing Payment Details](https://docs.rapyd.net/en/viewing-payment-details.md "Viewing Payment Details").

   > **Note:**
   >
   > Click See All Details to view the Payment Details including card issuer, or bank as described in [Viewing Payment Details](https://docs.rapyd.net/en/viewing-payment-details.md "Viewing Payment Details").

   **Payment Details Section**

   - **Description** - description of the disputed payment
   - **Last 4 digits** - last 4 digits of card number
   - **Payment Original** - origin of the payment request
   - **Merchant reference ID** - Unique ID of the merchant.

   **Payer Details**

   - The payer details include personal details of the user including: name, email address, phone number and IP address.

   **Dispute Details**

   - **Dispute Amount** - amount of the disputed payment.
   - **Category** - category of the dispute.
   - **Reason** - reason for the dispute.
   - **Explanation** - explanation of the dispute.
   - **Recommendations** - recommendations on actions to move forward.
   - **Challenge** - input a reason for the challenge of the dispute.
   - **Files** - Upload files related to the challenge of the dispute. Click add a File for more uploads.
4. Click **Submit**.