---
title: "Viewing Pre-Disputes"
source_url: https://docs.rapyd.net/en/viewing-pre-disputes.html
lang: en
---

# Viewing Pre-Disputes

You can view the transactions that have been pre-disputed in the Client Portal.

We offer a pre-dispute program that helps you manage cardholder disputes efficiently. When a dispute arises, the disputed amount is automatically refunded to the cardholder, minimizing chargebacks and streamlining the resolution process.

## How to View Pre-Disputes

1. Sign in as described in [Signing in to the Client Portal](https://docs.rapyd.net/en/signing-in-to-the-client-portal.md "Signing In to the Client Portal") and navigate to **Collect** > **Review & Protect** > **Disputes**.
2. The **Disputes** page appears.

   ![viewing-pre-disputes-flow-1.png](image/img-40716a40782d92cc0ce8cf65d3456126.png)
3. Click on the **Customize columns** icon in the upper right corner.

   ![viewing-pre-disputes-flow-2.png](image/img-a1fef03e83a6340e860fd2bdd9bd86d1.png)
4. The Customize columns drop-down appears.

   ![viewing-pre-disputes-flow-3.png](image/img-6173e7feb208629e173a221a5a640e61.png)
5. Click on the checkbox to add new columns for the table on the **Disputes** page.
6. Scroll down and select the following columns to add:

   - Pre-Disputed
   - Due date - This column may already be enabled by default.

   ![viewing-pre-disputes-flow-4.png](image/img-e5d93508321ae1f79ac0404556fb821c.png)
7. Click and drag the column names in the drop-down to change the order that the columns appear in the table.
8. Click on the **Apply** button to save the changes.

   ![viewing-pre-disputes-flow-5.png](image/img-5414634d221405370fff876866f01061.png)
9. Scroll to the right on the **Disputes** page if needed to locate the Pre-Disputed column.
10. You can now view which payments have been pre-disputed on the **Disputes** page.

    ![viewing-pre-disputes-flow-6.png](image/img-4fbf9b1f6a79409cb49f7b66731c7f23.png)