Get Case Communication Thread
Retrieves a specific communication thread and all its associated messages.
thread_token
Unique token for communication thread. String starting with
comm_. See also the thread_token in the response of Get All Case Communication Threads.
An array of message objects where each object includes the following:
/v1/threads/:thread_token/messages
Get Case Communication Thread
curl -X GET 'https://api.rapyd.net/v1/threads/comm_5eda2b2651d2a9bda22845aff027ca53/messages' \ -H 'access_key: your-access-key-here' \ -H 'Content-Type: application/json' \ -H 'salt: your-random-string-here' \ -H 'signature: your-calculated-signature-here' \ -H 'timestamp: your-unix-timestamp-here'
{ "status": { "error_code": "", "status": "SUCCESS", "message": "", "response_code": "", "operation_id": "821970eb-bf49-47d5-98f3-5dc5a7e25942" }, "data": [ { "comm_token": "comm_5eda2b2651d2a9bda22845aff027ca53", "thread_token": "msg_7cf4d4867ff84211db649e66c01998c2", "content": "Please review this document today\n It is important.", "content_structured": { "ops": [ { "insert": "Please review this document today", "attributes": { "bold": true } }, { "insert": "\n" }, { "insert": "It is important.", "attributes": { "underline": true, "italic": true, "bold": true } } ] }, "message_direction": "outgoing", "attachments": [ { "file_id": "a8dd8e36-d8bb-4a6f-9431-699e6f11952d", "file_name": "2025-07-28_23-56-19.png" }, { "file_id": "ef7f7b26-4ad8-4cc7-b5f2-39877a139354", "file_name": "2025-08-30_20-13-16.png" } ], "created_at": 1752491455, "updated_at": 1752491455 }, { "comm_token": "comm_5eda2b2651d2a9bda22845aff027ca53", "thread_token": "msg_9805cfc91452f27e37310bbb0e8d29bf", "content": "Can we close this thread?\n", "content_structured": { "ops": [ { "insert": "Can we close this thread?", "attributes": { "bold": true } }, { "insert": "\n" } ] }, "message_direction": "incoming", "attachments": [], "created_at": 1752486091, "updated_at": 1752486091 }, { "comm_token": "comm_5eda2b2651d2a9bda22845aff027ca53", "thread_token": "msg_43711f1379b391372a27a82c19c8ab9b", "content": "NEW MESSAGE\n", "content_structured": { "ops": [ { "insert": "NEW MESSAGE", "attributes": { "bold": true, "underline": true } }, { "insert": "\n" } ] }, "message_direction": "incoming", "attachments": [], "created_at": 1752481359, "updated_at": 1752481359 } ] }