Get Ticket Options
Returns the allowed values for the fields of a ticket, with a label and a description for each value, and the limits that apply. Categories list their subjects for each environment. The values are configuration, so they can change without notice.
/v1/support/tickets/options
Get Ticket Options
curl -X get 'https://sandboxapi.rapyd.net/v1/support/tickets/options' \ -H 'access_key: your-access-key-here' \ -H 'salt: your-random-string-here' \ -H 'signature: your-calculated-signature-here' \ -H 'timestamp: your-unix-timestamp-here'
{ "status": { "error_code": "", "status": "SUCCESS", "message": "", "response_code": "", "operation_id": "6f1c1d0e-2b7a-4f0e-9d0a-3c1d8e2b7a11" }, "data": { "categories": [ { "id": "financial", "value": "Financial Issue", "label": "Financial query", "description": "Questions about money movement: transactions, settlements, fees, FX conversion, wallets, chargebacks and reports.", "allows_token": true, "subjects": { "production": [ { "id": "settlement", "value": "settlement", "label": "Settlement", "description": "Questions about a settlement: when it arrives, its amount or a missing settlement." }, { "id": "other", "value": "other", "label": "Other", "description": "Any other subject. After \"Other - \" describe the subject in a few words." } ], "sandbox": [ { "id": "wallet", "value": "wallet", "label": "Wallet", "description": "Questions about wallet balances, transfers or wallet activity." } ] } } ], "environments": [ { "id": "production", "value": "Production", "label": "Production", "description": "Your live account, where real payments are processed." }, { "id": "sandbox", "value": "Sandbox", "label": "Sandbox", "description": "The test environment, where no real money moves." } ], "issue_first_identified": [ { "id": "past_24_hours", "value": "Past24Hours", "label": "Past 24 Hours", "description": "You noticed the issue within the last 24 hours." } ], "transactions_users_affected": [ { "id": "single", "value": "SingleTransactionUser", "label": "Single", "description": "Only one transaction or user is affected." } ], "total_transaction_value": [ { "id": "less_than_1k", "value": "LessThan1kUSD", "label": "Less 1K USD", "description": "The transactions affected add up to less than 1,000 USD." } ], "limits": { "subject_other_max": 120, "description_max": 1500, "token_max": 1500, "comment_max": 1500, "attachments_max": 5, "attachment_max_size_bytes": 10485760 }, "allowed_file_types": [ "tif", "jpg", "jpeg", "png", "pdf", "xls", "xlsx", "csv" ] } }