Get Ticket
Returns one ticket with its comments and the names of its attachments. Comments include the ticket comments and the relevant email replies, oldest first. Replies from Rapyd support have a direction of incoming. Attachments have no link. Use Download Attachment to get one.
/v1/support/tickets/:ticket_id
Get Ticket
curl -X get 'https://sandboxapi.rapyd.net/v1/support/tickets/49230885151' \ -H 'access_key: your-access-key-here' \ -H 'salt: your-random-string-here' \ -H 'signature: your-calculated-signature-here' \ -H 'timestamp: your-unix-timestamp-here'
{ "status": { "error_code": "", "status": "SUCCESS", "message": "", "response_code": "", "operation_id": "6f1c1d0e-2b7a-4f0e-9d0a-3c1d8e2b7a11" }, "data": { "id": "49230885151", "subject": "settlement", "description": "Settlement for 2026-09-28 did not arrive.", "status": "open", "environment": "Production", "created_at": 1791447646, "updated_at": 1791447759, "merchant_account_id": null, "comments": [ { "id": "63278144833", "direction": "outgoing", "body": "Any update on this?", "created_at": 1791447699, "attachment_ids": [ "223895039640" ] }, { "id": "m1", "direction": "incoming", "body": "Hello Dana,\nwe are checking with the bank.", "created_at": 1791447900, "attachment_ids": [] } ], "attachments": [ { "id": "223895039640", "name": "Screenshot 2026-10-08", "extension": "png" } ] } }