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New Thread Message Webhook

The NEW_COMMUNICATION_THREAD_MESSAGE webhook is sent when a new communication thread message is created.

  • NEW_COMMUNICATION_THREAD_MESSAGE Webhook

  • {
        "id": "wh_5269f1d15081030dd19b82f54940a366",
        "type": "NEW_COMMUNICATION_THREAD_MESSAGE",
        "data": [
            {
                "comm_token": "comm_5eda2b2651d2a9bda22845aff027ca53",
                "token": "msg_3d4b331700e246a5556fb21f1f9e2c89",
                "content": "Please answer with file attached\n",
                "content_structured": {
                    "ops": [
                        {
                            "insert": "Please answer with file attached",
                            "attributes": {
                                "underline": true
                            }
                        },
                        {
                            "insert": "\n"
                        }
                    ]
                },
                "message_direction": "incoming",
                "attachments": [],
                "created_at": 1752486128,
                "updated_at": 1752486128
            }
        ],
        "trigger_operation_id": "0f92dc27-4e36-437e-8c75-7fe7b018eee4",
        "status": "NEW",
        "created_at": 1752486128
    }