Creating a Customer Support Ticket
How to connect with support.
How to Submit a Support Ticket
Sign in as described in Accessing the Client Portal and navigate to the question mark icon at the top right > Support Center.
Click the Create Ticket button in the upper right corner.
The Create Support Ticket panel appears.
Complete the Subject and Description fields, and upload any relevant files.
Select the specific type of issue: General / Sandbox Query or Technical Issue.
Note
If you select General / Sandbox Query, complete the reCAPTCHA and select Submit.
If Technical Issue is selected, continue to select when the Issue was first identified.
Select how many transactions / users are affected?
Select the total transaction value.
Complete the reCAPTCHA and select Submit.
The support ticket dialog box appears
Select Close.
You can follow up an urgent ticket with our support hotline:
Location | Phone Number |
---|---|
United Kingdom | +44-2037443095 |
United States | +1-415-805-7095 |
Singapore | +65-68132019 |