Documentation

Sign in as described in Accessing the Client Portal and navigate to the question mark icon at the top right > Support Center.

Click the Create Ticket button in the upper right corner.

The Create Support Ticket panel appears.

Complete the Subject and Description fields, and upload any relevant files.

Select the specific type of issue: General / Sandbox Query or Technical Issue.

If Technical Issue is selected, continue to select when the Issue was first identified.

Select how many transactions / users are affected?

Select the total transaction value.

Complete the reCAPTCHA and select Submit.

The support ticket dialog box appears

Select Close.