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Documentation

Creating a Customer Support Ticket

How to connect with support.

How to Submit a Support Ticket
  1. Sign in as described in Accessing the Client Portal and navigate to the question mark icon at the top right > Support Center.

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  2. Click the Create Ticket button in the upper right corner.

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    The Create Support Ticket panel appears.

  3. Complete the Subject and Description fields, and upload any relevant files.

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  4. Select the specific type of issue: General / Sandbox Query or Technical Issue.

    Note

    If you select General / Sandbox Query, complete the reCAPTCHA and select Submit.

  5. If Technical Issue is selected, continue to select when the Issue was first identified.

  6. Select how many transactions / users are affected?

  7. Select the total transaction value.

  8. Complete the reCAPTCHA and select Submit.

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    The support ticket dialog box appears

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  9. Select Close.

You can follow up an urgent ticket with our support hotline:

Location

Phone Number

United Kingdom

+44-2037443095

United States

+1-415-805-7095

Singapore

+65-68132019