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Documentation

Cancelling an Authorisation

Cancel a pre-authorisation.

Prerequisites
  • You should have the receipt for the authorisation you want to cancel. The receipt contains the following information that will help you identify the right transaction:

    • Amount.

    • Timestamp.

    • First six digits and last four digits of the card number.

    • Authorisation code. This is the 6-character code that appears after AUTHORISED.

    • Message ID. This is the value that appears after ReceiptNo.

How
  1. From the main menu of the Rapyd App, tap Cancel.

    Rapyd_app_main_screen.png

    The Invalidate authorisation screen appears.

    cancel.png
  2. Enter all required information and tap Invalidate Authorisation.

    The Approved screen appears, followed by the transaction details.

    cancellation_approved.png
    cancellation_summary.png
  3. To print a receipt for the cardholder, tap Print Cardholder.