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Changing Your MFA Preference

Change your MFA login method.

Your account login uses MFA for verification. You can switch between SMS text, an authenticator application or Whatsapp.

Note: The preference settings will affect your MFA user login.

To view your user account MFA Login details:

  1. Sign in to the Client Portal as described in Signing in to the Client Portal .

  2. Navigate to your username at the top right corner > select the User profile icon in the drop-down.


    The User profile page appears.

  3. Under Secure Login, select Change Method.

  4. The Secure Login dialog box appears.

  5. Select Authenticator app, SMS Authentication, or Whatsapp Authentication from the drop-down.

  6. Click Save.

  7. On your mobile device, open your authenticator app and select system settings to scan QR code. The 6 digit number generator should appear, titled Rapyd - Client Portal (your email).

    Note: If you selected SMS authentication you should receive an SMS message with the 6 digit code. If you selected Whatsapp Authentication you will receive your 6 digit code via the app.

  8. Type the 6 digit code in the dialog to verify your phone number.

  9. Click Verify Code to change your MFA login method.