Cycle Keys
You need to cycle the keys when you are installing or updating the app. This performs a MAC reset and a logon test to confirm that it is connected and logged on as expected.
When the terminal has rebooted, log in to the POSitive app.
Go to the Admin menu, and select the Cycle Keys option.
The first 'Keys Reset Success' response is an internal reset and will always respond with a positive green tick.
The 'Cycle Keys' response will be from the switch at TNS.
If the response comes back as 'Authorised' then the terminal has passed a logon test and will be ready to deploy.
If the result comes back as a negative, contact Rapyd Technical Support. Check the following:
Is the terminal logged on at TNS?
Are the MAC keys correct?
Is the terminal in Share mode?
Are the details in the parameters of the app correct?