Ingenico Error Codes
BAD MAC
Cause - The security password is mismatched between the terminal and the acquirer.
Corrective action - Contact Technical Support.
BAD READ
Cause - The inserted card could not be read.
Corrective action - Check orientation of the card and try again.
BAD SWIPE
Cause - The swiped card could not be read.
Corrective action - Check orientation of the card and try again.
CALL AUTH CENTRE
Cause - The transaction has been referred.
Corrective action - Call the authorisation centre on the number provided on the screen or printed on the receipt.
CANNOT CALL HOST CHECK PHONE LINE
Cause - The terminal is unable to contact Rapyd due to a communications error after three dial attempts.
Corrective action
For mobile terminals, check the mobile network.
For Bluetooth terminals, check the telephone line or LAN.
If the problem persists, contact Technical Support.
CANCELLED
Cause - The terminal is displaying confirmation that you have cancelled the transaction.
Corrective action - Do nothing. This is for information only.
DECLINED
Cause - The card, card issuer or acquirer has declined to authorise the transaction.
Corrective action - Ask for another means of payment.
EXPIRED CARD
Cause - The card presented is expired.
Corrective action
Ask for another means of payment.
If the expiration date on the card seems valid, check the date and time on the terminal.
INVALID CARD
Cause - The card presented is of a type that is not supported, or is damaged and could not be read.
Corrective action - Ask for another means of payment.
INVALID TRANSACTION
Cause - The selected transaction type (for example, cashback) might not be active on your merchant account.
Corrective action - Contact Technical Support.
MEMORY xx% FULL DO Z BALANCE
Cause - The terminal’s memory is becoming full and needs to be cleared.
Corrective action - Do a Z Balance to clear the transaction log. See Z Balance Reports. If the problem persists after a successful Z Balance, contact Technical Support.
This warning only appears when the memory is 90% full or more. You should perform the Z Balance at the end of every trading day.
NOT ACCEPTED
Cause - The card presented is not configured for the selected transaction type.
Corrective action - Ask for another means of payment.
OPERATION NOT ALLOWED
Cause - The selected operation has been disabled, is not allowed for the card presented, or the card is faulty.
Corrective action - Ask for another means of payment.
PROCESSING ERROR
Cause - The selected operation is not allowed for the card presented, or the card is faulty.
Corrective action - Ask for another means of payment.
PRESS ENTER TO RETRY
Cause - The first two dial attempts have failed.
Corrective action
Resolve the issue (for example, ensure that the telephone line is not in use) and press Enter to continue for the third and final dial attempt.
For mobile terminals, check the mobile network.
For Bluetooth terminals, check the telephone line or LAN.
If the problem persists, contact Technical Support.
PREVALID CARD
Cause - The card presented is not yet valid.
Corrective action
Ask for another means of payment.
If the expiration date on the card seems valid, check the date and time on the terminal.
SORRY FOR DELAY… RETRYING
Cause - The terminal is unable to contact the acquirer due to a communications error. The terminal makes three attempts to redial. If all three attempts fail, the transaction is referred.
Corrective action
For mobile terminals, check the mobile network.
For Bluetooth terminals, check the telephone line or LAN.
If the problem persists, contact Technical Support.