Troubleshooting Ingenico Mobile Terminals

Both appear at the bottom of a void or declined receipt or a logon test.

Cause - Poor signal.
Suggested solution
- Scan for a different mobile network
  1. Press Menu () twice to go to the Supervisor menu.
  2. Enter your password.
  3. Select Config.
  4. Press Menu () then click OK.
    SEL GSM N/W.
  5. Use the arrow keys to select the network you want.
  6. Click OK.
- Check O2 service status for issues with phone masts.
- Restart the terminal.
- Remove the SIM and restart the terminal. If it displays No SIM, reinsert the SIM and restart again.
- Move the terminal to a different location to see whether the signal improves.

Cause
- No available networks.
- Poor signal.
Suggested solution - Scan for a network and select the number 1 option. Do not select 0 for automatic as this freezes the terminal. If only one network shows, remove the SIM, restart the terminal, replace the SiM, restart the terminal and rescan for a network.

Cause
- SIM not inserted properly.
- Blown SIM port.
Suggested solution
- Remove the SIM, restart the terminal, replace the SIM, and restart the terminal again.
- Do an RFS. See RFS.

Cause
- Poor signal.
- Faulty SIM card.
- Blown SIM port.
Suggested solution
- Scan for a network. See Scan for a Network.
- Remove the SIM, restart the terminal, replace the SIM, and restart the terminal again.

Cause - Dropped network.
Suggested solution
- Scan for a network and select the number 1 option. See Scan for a Network. Do not select 0 for automatic as this freezes the terminal.
- If only one network shows, remove the SIM, restart the terminal, replace the SiM, restart the terminal and rescan for a network. If still only one shows then the terminal has a weak signal and cannot be used in that location.

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