Contactless Error Codes
10 or 17
Cause - GPRS or IP connection error.
Corrective action
Retry the transaction.
If the problem persists, check the connection.
Mobile terminals - Check the mobile network.
Bluetooth terminals - Check the LAN.
Send the diagnostic code to Technical Support.
15
Cause - Unexpected response after dialling.
Corrective action
Check the telephone line.
If a prefix is required to obtain an outside line, see Prefix.
If the problem persists, send the diagnostic code to Technical Support.
22
Cause - No dial tone.
Corrective action
Check the telephone line and retry the transaction.
If the problem persists, send the diagnostic code to Technical Support.
31
Cause - Line busy
Corrective action
Verify that the telephone line is not in use and retry the transaction.
If the problem persists, send the diagnostic code to Technical Support.
43 or 44
Cause
Call connected but received an End of Transmission response.
The acquirer might be busy.
There was a communication error.
Corrective action
Retry the transaction.
If the problem persists, send the diagnostic code to Technical Support.
49
Cause
Invalid message contents.
The selected transaction type (for example, cashback) might not be active on your merchant account
Corrective action - Contact Technical Support.
52
Cause - Offline or Forced Transaction
Corrective action - Do nothing. This is not an error and is for information only.
53
Cause - Offline store is full.
Corrective action
Try an online transaction.
If the problem persists, check the connection.
Mobile terminals - Check the mobile network.
Bluetooth terminals - Check the LAN.
Send the diagnostic code to Technical Support.
61
Cause - PIN bypass attempted.
Corrective action - Do nothing. This is not an error and is for information only.
62
Cause - PIN tries exceeded.
Corrective action
Try another means of payment.
Advise the customer to contact their card issuing bank to unblock their card.
70xx
Cause
Error in transaction security.
MAC code is invalid.
Corrective action - Send the diagnostic code to Technical Support.
72
Cause - Merchant has indicated an invalid signature.
Corrective action - Do nothing. This is not an error and is for information only.
73
Cause - Terminal and host totals do not agree.
Corrective action
Do a Banking report. See Banking Reports.
If the problem persists, send the diagnostic code to Technical Support.
76
Cause - Terminal completed online reconciliation.
Corrective action - Do nothing. This is not an error and is for information only.
82
Cause - Modem or communications error.
Corrective action -
If the problem persists, check the connection.
Mobile terminals - Check the mobile network.
Bluetooth terminals - Check the LAN.
Send the diagnostic code to Technical Support.
93
Cause - Transaction cancelled by the operator.
Corrective action - Retry the transaction. Make sure that no button is pressed during processing.
98
Cause - Bad password on TMS call.
Corrective action - Send the diagnostic code to Technical Support.
APPROVED
Cause - The contactless transaction was approved.
Corrective action - None.
INSERT OR SWIPE CARD
Cause - The card requires a further security check.
Corrective action - Ask the customer to complete the transaction with cardholder verification (PIN entry or signature as appropriate).
LOADING TPASS PARAMETERS…
Cause - The integrated contactless reader is being updated. This message is displayed during startup, and after your terminal has performed a maintenance call.
Corrective action - Wait a few seconds for the idle screen to be displayed before starting a transaction.
NOT AUTHORISED
Cause - The card, card issuer or acquirer has declined to authorise the transaction.
Corrective action - Ask for another means of payment.
PLEASE PRESENT ONLY ONE CARD
Cause - The card was presented with another contactless card and the card read failed.
Corrective action - Ask the customer to present the card again, keeping other cards away from the card reader.
REFUSED
Cause - The contactless transaction has been refused.
Corrective action - Ask for another means of payment.
TRY AGAIN
Cause - The card was removed too soon and the card read failed.
Corrective action - Ask the customer to present the card again and not remove it until prompted to do so.