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Logging in to the POSitive App
  1. Turn on the terminal.

    The initial screen appears, showing the date and the software version

    Initial_screen_showing_Payments_button_-_p__8.png

    Note

    Troubleshooting

    • Error message - Comms Limited

    • No Wi-Fi or Active SIM Found. Operations will be limited.

    • Option - Dismiss

    This is displayed if there is no SIM card, and you are outside a connected Wi-Fi.

  2. Tap the Payments icon to progress to the next screen.

    After a brief pause, you will be prompted for an ID and a password.

    Note

    This can be disabled in the User Manager.

    Welcome_screen_asking_for_credentials_-_p__8__1_.png
  3. Key in the login details provided to you. They will consist of a numerical User ID and password.

    Note

    Tips

    You must use this User ID to log in, which is not always the name that appears the screen.

    If this is the first time that the terminal has been used, you can log in using the master user ID and password, which are both 1234. You will be prompted to change your password.

  4. Having successfully logged in, you will be presented with the home screen, with the Main Menu tab uppermost.

    Note

    Tips

    If you wish to reset the password back to default, or change it without prompting, tap the Admin Menu tab, and select the User Manager option.

    Main_Menu.png