Payment Failed Webhook

The PAYMENT_FAILED webhook is sent when Rapyd attempts to collect from the customer’s designated payment method, and the collection attempt fails.

Parameters

Webhook Header Parameters

Webhook Root Parameters

- created_at
- Time that the webhook was created, in Unix time.
  Note
  Inside the data object, some webhooks have another created_at field that refers to a different event.
- data
- Contains the actual data of the webhook.
  For details, see below.
- extended_timestamp
- Time in milliseconds that the webhook was created, in Unix time.
- id
- ID of the webhook. String starting with wh_.
- status
- Status of the webhook. One of the following:
  - NEW
  - CLO - Closed.
  - ERR - Error.
  - RET - Re-sent.
  Note
  Inside the data object, some webhooks have another status field that refers to a different event.
- trigger_operation_id
- ID of the operation that triggered the webhook. UUID.
- type
- Name of the webhook type.
  Note
  The name in the Client Portal is different.

Webhook Data Parameters

- address
- Billing address associated with the payment. For details of fields in the 'address' object, see Create Address.
- amount
- The amount of the payment, in units of the currency defined in currency.
- auth_code
- Indicates that the card payment was authorized by the card network.
- cancel_reason
- Reason for cancellation or reversal of a payment.
- captured
- Indicates whether the payment has been successfully captured.
- complete_payment_url
- URL where the customer is redirected when payment is successful, after returning from an external page such as a 3DS page. Does not support localhost URLs.
- country_code
- The country of the payment method.
- created_at
- Time of creation of the object, in Unix time.
- currency_code
- - Transactions without FX - Indicates the currency of the amount received by the recipient.
  - FX transactions - Indicates the currency of the amount paid by the buyer.
- customer_token
- ID of the customer who is making the payment. String starting with cus_.
- description
- Description of the payment transaction.
- destination_card
- Filters the list for payments related to the specified destination card.
- dispute
- Details about the dispute, if the payment was disputed.
  amount
  Amount that Rapyd deducted from the merchant due to the dispute.
  central_processing_date
  The date the transaction was processed by the card network.
  created_at
  Time of creation of the dispute, in Unix time.
  currency
  Currency of the disputed transaction. Three-letter ISO 4217 code.
  dispute_category
  The category of dispute that was provided by the card network.
  dispute_reason_description
  A short description of the reason for the dispute.
  due_date
  The latest date for the dispute to be contested in Unix time.
  evidence
  Reserved.
  evidence_reason_code
  Reserved.
  ewallet_id
  ID of the wallet that the money is paid into. Relevant when the request includes a single wallet.
  id
  Reserved.
  original_dispute_amount
  Amount of the dispute, as reported to Rapyd.
  original_dispute_currency
  Currency of the disputed payment. Three-letter ISO 4217 code.
  original_transaction_amount
  Amount of the original payment.
  original_transaction_currency
  Currency of original_transaction_amount. Three-letter ISO 4217 code.
  original_transaction_id
  ID of the payment that the dispute is charged against.
  payment_method
  ID of the payment method.
  payment_method_data
  Details of the payment method that was used for the payment.
  pre_dispute
  When true, indicates that the disputed payment was automatically refunded based on pre-determined criteria.
  rate
  FX rate. Relevant to FX payments.
  status
  Indicates the status of the dispute. One of the following values:
  ACT (Active) - The dispute was initiated and is awaiting action by the merchant.
  RVW (Review) - Rapyd is reviewing the merchant's evidence contesting the dispute.
  PRA (Pre-Arbitration) - The card issuer challenged a previously contested dispute. The dispute is being reviewed.
  ARB (Arbitration) - The merchant rejected a pre-arbitration outcome. Rapyd is awaiting a ruling by an arbitration committee of the card schemes.
  LOS (Lose) - The merchant lost the dispute. Funds were deducted from the merchant wallet. Final status.
  WIN (Win) - The merchant won the dispute. Funds were credited to the merchant wallet. Final status.
  REV (Reverse) - The card issuer reversed the dispute. Funds were credited to the merchant wallet. Final status.
  token
  ID of the dispute.
  updated_at
  Time that the dispute was last updated, in Unix time.
- error_code
- Error code for the failure of the payment.
- error_message
- Reserved.
- error_payment_url
- URL where the customer is redirected when payment is not successful, after returning from an external page, such as a 3DS page. Does not support localhost URLs.
- escrow
- Details of the escrow for the payment. Relevant when the payment is created with escrow set to true.
  amount
  The amount in escrow, in units of the currency defined in currency in the payment.
  amount_on_hold
  Total amount of funds that are currently held in the escrow, in the currency defined in currency_code in the payment.
  created_at
  Date and time the escrow was created, in Unix time.
  currency
  The currency of the escrow balance. Three-letter ISO 4217 code.
  escrow_release_days
  Indicates the number of days after creation of the payment that funds are released from escrow. Funds are released at 5:00 pm GMT on the day indicated.
  escrow_releases
  Array of objects that describe individual releases.
  ewallets
  Array of objects that define the allocation of the release to multiple wallets.
  ewallet
  ID of the wallet, a string starting with ewallet_.
  amount
  The amount to release to this wallet. Relevant when percentage is not set.
  percentage
  The percentage of this escrow to release to this wallet. Relevant when amount is not set. On a partial release after the first, this refers to the percentage of the original amount of the escrow.
  Note
  All wallets in the array must be specified by amount or by percentage or neither. If neither amount nor percentage is set, the release is proportionate according to the split defined in the payment.
  last_payment_completion
  Date and time of the completion of the last payment or partial payment, in Unix time.
  payment
  ID of the payment, a string starting with payment_.
  status
  Status of the escrow. One of the following:
  pending - The payment and escrow were created, but the payment is not completed and the funds are not in the escrow.
  on_hold - The payment is completed and the funds are in escrow.
  canceled - The escrow is canceled.
  released - All or part of the funds have been released to the wallets.
  total_amount_released
  Total amount of funds that were released to the wallets, in the currency defined in currency_code in the payment response.
  updated_at
  Date and time of the last update to the escrow, in Unix time.
- escrow_release_days
- The number of days after creation of the payment that funds are released from escrow. Funds are released at 5:00 pm GMT on the day indicated.
- ewallet_id
- ID of the wallet that the money is paid into. String starting with ewallet_.
- ewallets
- Specifies the wallets that the money is collected into. If this is left blank, the money goes into the oldest collection-type client wallet. If there is no collection client wallet, the money goes into the oldest general-type client wallet.
  amount
  The amount of the payment to the wallet, in units of the currency defined in currency.
  ewallet_id
  ID of the wallet.
  percent
  The percentage that is paid to the wallet out of the total payment.
  refunded_amount
  The total amount refunded against this payment, in units of the currency defined in currency.
- expiration
- End of the time allowed for the customer to complete this payment, in Unix time.
  Note
  Relevant to card payments: In some cases, the card networks require a shorter expiration date of the payment. In these cases, the expiration will be updated. Refer to the PAYMENT_COMPLETED webhook to view the updated expiration value.
- failure_code
- Error code for failure of the payment.
- failure_message
- Message to the merchant, explaining the reason for failure of the payment.
- fixed_side
- Indicates whether the FX rate is fixed for the buy side (seller) or for the sell side (buyer).
  - buy - The currency that the Rapyd Wallet receives for goods or services. Fixed side buy relates to the seller (merchant) funds. For example, a US-based merchant wants to charge 100 USD. The buyer (customer) pays the amount in MXN that converts to 100 USD.
  - sell - The currency that the buyer is charged for purchasing goods or services. Fixed side sell relates to the buyer (customer) funds. For example, a US-based merchant wants to charge a buyer 2,000 MXN and will accept whatever amount in USD that is converted from 2,000 MXN.
- flow_type
- Reserved.
- fx_rate
- Exchange rate for the transaction.
  - When fixed_side is buy, fx_rate is the buy rate.
  - When fixed_side is sell, fx_rate is the sell rate.
- group_payment
- ID of the group payment.
  Relevant when the payment is part of a group payment.
- id
- ID of the payment. String starting with payment_.
- initiation_type
- Indicates how the transaction was initiated. One of the following:
  - customer_present - The transaction was initiated by the customer.
  - installment - The transaction was initiated by a subscription where there is a fixed number of installments.
  - moto - The transaction was initiated by the merchant or Rapyd client for a mail order or telephone order.
  - recurring - The transaction was initiated by a subscription where charges are made at regular intervals and there is no end date.
  - unscheduled - The transaction is a top-up transaction that was previously authorized by the cardholder and was initiated by the merchant or Rapyd client.
- instructions
- Describes how the customer makes the payment.
  name
  Description of the payment method.
  steps
  An array containing a list of steps for the customer to take. Each step is named stepN, where N is an integer.
- invoice
- ID of the invoice that this payment is for.
- is_partial
- Indicates whether the payment has been partially paid. When false, indicates that the payment is unpaid or fully paid.
- merchant_advice_code
- Optional code with additional information about the payment for the merchant.
  The merchant_advice_message field describes the code.
  Note
  Sandbox only.
- merchant_advice_message
- Description of the merchant advice code.
  Typically informs the merchant whether a declined transaction can be retried. If so, describes when and how to retry. For details, see Merchant Advice Codes.
  For successful payments, may describe limits on the reuse of a payment method, such as a single use virtual card or a non-reloadable prepaid card.
  Note
  Sandbox only.
- merchant_reference_id
- Identifier defined by the client for reference purposes. Limit: 45 characters.
- merchant_requested_amount
- Indicates the amount paid by the payer, in units of the currency defined in merchant_requested_currency.
  Relevant to payments with FX.
- merchant_requested_currency
- Indicates the currency that merchant receives. Three-letter ISO 4217 code.
  Relevant to payments with FX.
- metadata
- A JSON object defined by the client. See Metadata.
- mid
- Reserved.
- next_action
- Indicates the next action for completing the payment. One of the following values:
  3d_verification - The next action is 3DS authentication. Relevant only to card payments.
  pending_capture - The next action is pending the capture of the amount. Relevant only to card payments when the amount is not zero.
  pending_confirmation - The next action is pending the confirmation for the payment. Relevant to all payment methods excluding card payment.
  not_applicable - The payment has completed or the next action is not relevant.
- order
- ID of the order that this payment is for.
- original_amount
- - Payments not involving foreign exchange - The amount of the payment, in units of the currency defined in currency, including gross transaction fees.
  - Foreign exchange payments - The amount paid by the buyer, in units of the currency defined in currency_code, including gross transaction fees and gross FX fees.
- outcome
- Describes the outcome of the risk assessment.
  network_status
  Network status of the payment. One of the following:
  approved_by_network
  declined_by_network
  not_sent_to_network
  reversed_after_approval
  risk_level
  Assessment of the risk level of the payment. One of the following:
  normal
  elevated
  highest
  not_assessed
  seller_message
  Message to the merchant.
  type
  Indicates the outcome of the risk assessment. One of the following:
  authorized
  manual_review
  issuer_declined
  blocked
  invalid
  reason
  More detailed indication of the reason indicated by type. One of the following:
  highest_risk_level - Blocked by default rules.
  elevated_risk_level - Placed in review by default rules.
  rule - Placed in review by customer-designed rules.
- paid
- Indicates whether the payment has been fully captured.
- paid_at
- Time of the last capture, in Unix time.
- payment_account_reference
- An alphanumeric code that identifies the payment account linked to the card. Appears only in card related responses that use this EMVCo standard value.
- payment_fees
- Defines transaction fees and foreign exchange fees. These are fees that the Rapyd merchant can define for its consumers in addition to the payment amount. They are not related to the fees Rapyd charges to its clients.
  transaction_fee
  Describes the fee for processing the transaction.
  calc_type
  Specifies how the fee is calculated. One of the following:
  net - The fee is deducted from the amount paid. For example, in a payment of $100 with a fee of 5%, the recipient receives $95.00 and the $5.00 fee goes to the client wallet.
  gross - The fee is added to the amount paid. For example, for a transaction of $100 with a fee of 5%, the sender pays $105.00.
  fee_type
  One of the following:
  percentage - A percentage of the transaction amount. For example, 5 percent is represented by value=5.
  absolute - A fixed amount.
  value
  The amount of the fee.
  fx_fee
  Describes the fees for processing the currency exchange. Relevant to payments with FX.
  calc_type
  Specifies how the fee is calculated. One of the following:
  net - The fee is deducted from the amount paid. For example, in a payment of $100 with a fee of 5%, the recipient receives $95.00 and the $5.00 fee goes to the client wallet.
  gross - The fee is added to the amount paid. For example, for a transaction of $100 with a fee of 5%, the sender pays $105.00.
  value
  The amount of the fee. Percentage.
  gross_fees
  The total gross fees for the transaction, in units defined by currency_code.
  net_fees
  The total net fees for the transaction, in units defined by merchant_requested_currency.
  total_merchant_fees
  The amount of the fee.
- payment_method
- Payment method ID.
  Note
  Card payment method ID is not returned when the next_action is 3d_verification or when save_payment_method was set to false.
- payment_method_data
- Details of the payment method.
  account_last4
  Last four digits of the IBAN.
  Relevant to bank transfers.
  acs_check
  Results of the Access Control Server (ACS) check. Possible values:
  pass
  fail
  unavailable
  unchecked
  Relevant to cards.
  avs_check
  Results of the Address Verification Service (AVS) check.
  Relevant to Visa, Mastercard, Amex, and Discover cards.
  authentication_url
  URL of a page where the customer enters the IBAN and phone number for authentication.
  Relevant to some bank transfer payment methods.
  bic_swift
  BIC (Bank Identifier Code)/SWIFT code.
  bin_details
  Bank identification details. Relevant to cards.
  bin_number
  Bank identification number of the issuing bank.
  brand
  The brand of the card.
  country
  The country where the card was issued.
  issuer
  Name of the bank that issued the card.
  level
  The level of the card.
  type
  The type of card.
  category
  Category of payment method. One of the following:
  bank_redirect
  bank_transfer
  card
  cardtocard
  cash
  ewallet
  rapyd_ewallet
  cvv_check
  Verification of the card’s CVV. Valid values:
  pass
  fail
  unavailable
  unchecked
  Relevant to cards.
  digital_wallet
  Information about the digital wallet.
  pan_type
  Describes the type of PAN.
  type
  Describes the type of digital wallet.
  expiration_month
  The month when the expiration of the card occurs.
  Relevant to cards.
  expiration_year
  The year when the expiration of the card occurs.
  Relevant to cards.
  fingerprint_token
  Hash of the card number, expiration date and CVV.
  Relevant to cards.
  id
  ID of the payment method.
  Note
  Card payment method ID is not returned when the next_action is 3d_verification or when save_payment_method was set to false.
  image
  A URL to the image of the icon for the payment method type.
  last4
  Last four digits of the card.
  Relevant to cards.
  metadata
  A JSON object defined by the client. See Metadata.
  network_reference_id
  Identifier for use in a recurring card payment.
  next_action
  Indicates the next action for completing the payment. One of the following values:
  3d_verification - The next action is 3DS. Relevant to card payments.
  pending_capture - The next action is pending the capture of the amount. Relevant to card payments when the amount is not zero.
  pending_confirmation - The next action is pending the confirmation for the payment. Relevant to all payment methods excluding card payment.
  not_applicable - The payment has completed or the next action is not relevant.
  type
  Type of the payment card. Possible values:
  credit
  debit
  prepaid
  unknown
  Relevant to cards.
  supporting_documentation
  Reserved.
  webhook_url
  Reserved.
- payment_method_options
- Object describing additional payment method fields for the payment. These values are not saved as part of the payment method object.
- payment_method_type
- The type of payment method.
- payment_method_type_category
- Category of payment method type. One of the following:
  - bank_redirect
  - bank_transfer
  - card
  - cash
  - ewallet
  - rapyd_ewallet
- receipt_email
- Email address that the receipt for this transaction is sent to.
- receipt_number
- Reserved.
- redirect_url
- URL where the customer is redirected for additional steps for the payment.
- refunded
- Indicates whether there was a refund against this payment.
- refunded_amount
- The total amount refunded against this payment, in units of the currency defined in currency.
- refunds
- An array containing a data object:
  data
  A list of up to three refund objects.
  has_more
  Indicates whether there are more than three refunds against this payment.
  total_count
  Total number of refunds against this payment.
  url
  URL for requesting all of the refunds against this payment.
- remitter_information
- Contains the remitter's name and bank account information. This includes:
  account_id
  Number of the remitter's bank account.
  bank_code
  SWIFT code for the remitter's bank.
  name
  Name of the remitter.
- requested_currency
- Currency for one side of an FX transaction. Three-letter ISO 4217 code.
  - When fixed_side is sell, it is the currency received in the Rapyd Wallet.
  - When fixed_side is buy, it is the currency charged to the buyer (customer).
- save_payment_method
- Relevant to card payment methods when the request included full card details. Indicates whether Rapyd saved the payment method for future use.
- statement_descriptor
- A text description suitable for a customer's payment statement. 5-22 characters.
- status
- Indicates the status of the payment. One of the following:
  - ACT - Active and awaiting completion of 3DS or capture. Can be updated.
  - CAN - Canceled by the client or the customer's bank.
  - CLO - Closed.
  - ERR - Error. An attempt was made to create or complete a payment, but it failed.
  - EXP - The payment has expired.
  - REV - Reversed by Rapyd. See cancel_reason.
- textual_codes
- A set of text codes for the customer to use to complete the steps described in the instructions field. The name of the field is the local name of the code, or some other label. For example:
  - code
  - paycode
  - payid
  - pairing_code
  - payment_code
  - response_code
- transaction_id
- ID of the associated transaction.
- visual_codes
- A set of images for the customer to use to complete the steps described in the instructions field. For example, a QR code or barcode.

PAYMENT_FAILED Webhook

{
    "id": "wh_6d0b1efc39424f33556a300434cccc74",
    "type": "PAYMENT_FAILED",
    "data": {
        "id": "payment_02e5ecc4b7e0395148e8eba68ad63120",
        "mid": "mid_5c5d6187ccd4dd5c16142459e8911350",
        "paid": false,
        "order": null,
        "amount": 0,
        "escrow": null,
        "status": "ERR",
        "address": null,
        "dispute": null,
        "fx_rate": 1,
        "invoice": "",
        "outcome": null,
        "paid_at": 0,
        "refunds": null,
        "captured": true,
        "ewallets": [{
                "amount": 1065,
                "percent": 100,
                "ewallet_id": "ewallet_d94e54f70c3c401f15430cd6eb3c23d2",
                "refunded_amount": 0
            }
        ],
        "metadata": {},
        "refunded": false,
        "auth_code": null,
        "flow_type": "",
        "created_at": 1736262161,
        "error_code": "ERROR_PROCESSING_CARD - [65]",
        "ewallet_id": "ewallet_d94e54f70c3c401f15430cd6eb3c23d2",
        "expiration": 1738854296,
        "fixed_side": "",
        "is_partial": false,
        "description": "",
        "capture": true,
        "next_action": "not_applicable",
        "country_code": "GB",
        "instructions": {},
        "payment_fees": null,
        "redirect_url": "https://sboxcheckout.rapyd.net/3ds/challenge.html?redirection_data=%MjM12%22bcs_action_url%22https%2Fsboxapi.rapyd.net%2Fv1%2Fsimulate%2Facs%2Fchallenge%2F",
        "visual_codes": {},
        "cancel_reason": null,
        "currency_code": "ISK",
        "group_payment": "",
        "receipt_email": "",
        "textual_codes": {},
        "customer_token": "cus_ad212a1b326bb00dd6a663b44e574ad3",
        "payment_method": null,
        "receipt_number": "",
        "transaction_id": "",
        "failure_code": "65",
        "failure_message": "Authentication Required or Activity Limit Exceeded",
        "initiation_type": "customer_present",
        "original_amount": 1065,
        "refunded_amount": 0,
        "error_payment_url": "http://www.rapyd.net/error.html",
        "payment_method_data": {
            "id": null,
            "name": "John Doe",
            "type": "gb_mastercard_card",
            "image": "",
            "last4": "2867",
            "category": "card",
            "metadata": null,
            "acs_check": "unavailable",
            "cvv_check": "fail",
            "bin_details": {
                "type": "DEBIT",
                "brand": "VISA",
                "level": "CLASSIC",
                "issuer": "LLOYDS BANK PLC",				
                "country": "GB",
                "bin_number": "492181"
            },
            "next_action": "not_applicable",
            "webhook_url": "",
            "expiration_year": "27",
            "expiration_month": "12",
            "fingerprint_token": "ocfp_9f72969f8df38764e698d57bca0ec75a",
            "payment_account_reference": "V0010013018036782991622965076",			
            "supporting_documentation": ""
        },
        "payment_method_type": "gb_mastercard_card",
        "complete_payment_url": "http://www.rapyd.net",
        "remitter_information": {},
        "statement_descriptor": "Doc Team",
        "authentication_result": {
            "eci": "05",
            "result": "A",
            "version": "2.2.0"
        },
        "merchant_reference_id": "",
        "payment_method_options": {
            "3d_required": true
        },
        "merchant_requested_amount": null,
        "merchant_requested_currency": null,
        "payment_method_type_category": "card",
        "merchant_advice_code": "02",
        "merchant_advice_message": "Try again later"
    },
    "trigger_operation_id": "9846cf13-6983-4888-88d4-c0b378dec372",
    "status": "NEW",
    "created_at": 1736262296,
    "extended_timestamp": 1736262296981
}

In this section:

Documentation

Payment Failed Webhook

Note

Parameters

Webhook Header Parameters

Webhook Root Parameters

Note

Note

Note

Webhook Data Parameters

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Note

Note

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